New American Funding Reviews
Review by Jocelyn Henderson for Melissa Gibson
Completed transaction on September 9, 2021
I felt like I wasn’t as informed and kept up to date as I should on a lot of my loan process. Several small unexpected things during the process, that I learned about last minute. As a first tome homebuyer there were a lot of questions. I did get them closer to the end from my senior loan processor Emily. But I will be better prepared if I decide to purchase another home.
Review by EDGAR GOMEZ MALPICA for Nichole Allison
Completed transaction on September 9, 2021
Nichole had a great communication with me, I mean she communicated all the details understanding that I am a new homebuyer. But during the process there were several changes in my documentation, I had to sign papers that I already signed, several "corrections", but I don't remember to had a mistake. Because of that I had a lot of questions, when search for Allison or anyone from NAF. Now NAF doesn't know anything about load 3000320728, that concerns me a lot.
Review by Teshe Vassell for Nichole Allison
Completed transaction on September 9, 2021
Less last minute changes
Review by Christian Moctezuma for Nichole Allison
Completed transaction on September 9, 2021
She had very little communication with my client. My buyer would email her and call Nichole and could never get a hold of her. The only way she could get a hold of her was if she called Lori to communicate with Nichole. Waited until the last week to finally lock my clients rate.
Review by Jose Gonzalez Diaz for Chris Marr
Completed transaction on September 9, 2021
Rushed to close in August when I said that Sept was more convenient. We sent all information but when we went to closing the paperwork with CD was not there and had to be back the next day to experience the same waiting game.
Review by Jo Spaulding for Jason Gray
Completed transaction on September 9, 2021
Jason did an good job, but his processing staff was poor at best. The processor had the condo docs for at least 3 weeks prior to signing, however she never submitted until the last minute, I literally didn't know what was happening with closing docs until the morning of Sept 5th, my signing date. I wasn't told of a desk review, it was disclosed when I signed the early CD. That is typically a cost picked up by the lender, I shouldn't have been charged a desk review, I am requesting a refunded.
Review by Scott Usselman for Jason Gray
Completed transaction on September 9, 2021
Better communication. The loan went through well enough, however the experience would have been better if we had been updated periodically on were we were in the process.
Review by Emily Baumbach for Jason Gray
Completed transaction on September 9, 2021
I felt that Jason himself was available and communicated with us if we had questions, but his “team” would email us with requests that had already been submitted or they wouldn’t be clear on what would be needed or how to get it. We felt like we had to do a lot of the work for them. It was frustrating and I don’t feel like him and his team had a good process in place to make this process smooth.
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