New American Funding Reviews
Review by Ann Cook for Heather Scruggs
Completed transaction on September 9, 2021
Communication was beyond subpar. They requested 2 extensions for the loan and even when we had a closing date set weeks in advance, my client had to wait 3 hours after her scheduled closing time for paperwork to be sent over. I will never recommend this company to any of my clients.
Review by Chandell Simmons for Heather Scruggs
Completed transaction on September 9, 2021
An unpleasant experience is putting it lightly. Heather is very unprofessional in her job. Being in her position, I should not have had to listen to her complain about how her marriage of a year or so in starting to crumble or that her daughter is alway sick, being her reasons for not doing as she said she would. It also means that she should not tell your company one thing and tell me another. I had to go over her head to actually make it to my closing even though I was approved for a while.
Review by jsielsch for Anthony Ciccati
Completed transaction on September 9, 2021
Dude wouldn't stop pestering me for a review even after I asked him to stop. Process went well, had too many cooks in the kitchen at one point and they weren't all on the same page.
Review by Steven Mondorf for Heather Petrillo
Completed transaction on September 9, 2021
Heather, Was very unprofessional and ethical, she shared personal and confident information with parties not on my loan.
Review by Thuong Vu for Heather Petrillo
Completed transaction on September 9, 2021
Heather is very easy to work with
Review by Marisol Sanchez for Heather Petrillo
Completed transaction on September 9, 2021
Never communicated, had to contact the branch manager to get any movement. Found out 2 days before we were suppose to close that we were going to. Then instead of giving me a closing date she told me she couldn’t give me that information. Her as well as the LOA were extremely rude as if the service was a favor. This has been by far the worst customer experience I’ve had in my life. I’ve been telling my friends to never go though her.
Review by Tammi Borland Hayes for Heather Petrillo
Completed transaction on September 9, 2021
My husband and I were lied to from the beginning. We were never made aware of anything including any fees that needed to be paid, etc. Communication was nearly non existent unless we asked for a meeting. Heather kept changing things without our knowledge or approval. Completely disgusted with this office personnel and this company. We were told we would get all of our documents back and now they refuse to give it to us. Some of which were ORIGINAL signatures and papers. HORRIBLE COMPANY!!!!!
Review by Gabriel Loya for Barbara Kramer
Completed transaction on September 9, 2021
Prompt review and feedback on requested materials. As an example I sent all paystubs etc. Then 3 weeks later received a request to resubmit as Barbara couldn't print them. Similar things happened throughout the process. I also frequently got urgent request for bank statements after close of business Saturday etc, absolutely ridiculous for my 1 bank that doesn't have online access to statements.
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