New American Funding Reviews

In the beginning I thought this loan officer was going to be great to work with. Towards the end of my loan process I realized she is led by her emotions and how she feels, which came off very unprofessional. This loan officer got upset with me because I was asking too many questions about the cost of my mortgage loan. She literally told me she never has experienced any previous home buyers questioning her so extensively over their home loans. That translates to, "don't question how I got your loan numbers, just trust me, even though you are borrowing hundreds of thousands of dollars. I was so taken aback by her statement I actually pitied the previous clients who bought a house with her. Also please be aware, that if you use this specific loan officer, it doesn't not matter how much cash you bring to the table. SHE WILL NOT give you any lender credit. She is the epitome of a miser. You can bring $20,000 to the table and be $350 dollars short of closing, she'll rather lose your business, than to help her clients. To be fair she is not obligated to give lender credit, but many loan officers help their clients with a few hundred, knowing they are making thousands. She is just not one that is willing to help at all. And last but not least, towards the end of my mortgage loan, right before closing, I rarely heard from her. I was going back and forth with the loan processor and she was silent not a word. She got her assistant to do all of her work, I thought her assistant was the actual loan officer for a brief moment. Her lack of support showed me I was just another monthly quota, just another paycheck. On closing day, after she got paid, I did receive a congratulations though. Go figure.

This place claims to be the best realtor in the state but they don’t return phone calls and they don’t help get you the best quotes very frustrating. They also like to bash other lenders and offer you the best experience, they’re no better than other lenders.

I had a horrible first time homebuyer’s experience with New American loan company. I never met Andy and the team I worked with didn’t close on time, incurred late fees that I’m paying and just a bad experience all around.

I have no dealings with real estate. I've never heard of your company, but just got an email asking me to rate you.

She was very unprofessional and rude with no people skills to the point of raising her voice, not just to me but my wife, daughter & my son’s girlfriend that was helping complete her requests due to working schedules. Six times she told ME she did not like doing the loans with aid’s assistances when we hit a bump in our process. It would be best if I could speak with someone in person about my nightmare experience.

Everything

I'm only giving a one star, because the loan funded and it doesnt allow me rmto do no stars! Honestly speaking, this was the worst experience I ever had especially with this being my biggest purchase ever as a first time home buyer. My closing number changed on a weekly bases, nothing was ever right, even down to the closing day. I wish my experience could've been more pleasant, but I am truly glad that it is over!!!

The conversation with both loan officers started well. But very early on the lack of response was evident. My realtor and wife called, emailed and text as did I with slow response. It would’ve have been so bad if that was end of story. The loan (which didn’t exist) a week before closing with all the effort, calls, time and money spent hadn’t been approved. The loan officer didn’t know their rules in a community property state that both husband & wife need to go on paperwork. E weren’t trying to do that. There’s never an excuse for not knowing your business when others time and money are involved. Dylan let us down, offered poor customer service and was too cowardly to call us whenever news wasn’t good. Our file and credit aren’t perfect. We can handle it if the answer is no, but not the incompetence in not knowing it’s a, “no” until five days before closing. Unacceptable!! Never again will we use this company. Thanks for wasting all of our time!