New American Funding Reviews

Not a good company never respond to emails or calls that grace johnson was so rude I would not recomend this loan company with their fake reviews!!!

I went months dealing with trying to get my home purchased. I had to pay for 2 extensions and Shane told me I would have to pay for another extension and the home owner would not allow it, so I went through a local lender and they had my home loan closed in 2 weeks and at a lower interest rate. I would not recommend Shane to anyone trying to get a house worst experience I have ever had trying to purchase anything. He would wait until Friday and send me a email saying he needed more stuff and then he was out of office until Monday then he wouldn’t get anything done. If your buying a home I would for sure go through a different lender I am highly disappointed in my experience

My normal Loan Officer is Charity Maulin and she is excellent. Due to the builder my file was given to Vicky and her processor. If Charity and her assistant Michelle had not been involved I never would have completed the process. Charity and Michelle were the only two that communicated with me.

Chris was rude and yelled at me when I was only trying to understand what was happening with my money.

Jimmy is a liar. Did terrible, only what would benefit him. The entire process was a mess because of him and his lies. The guy who took over, I believe was John, was fantastic. You need more people like John. People like Jimmy ruin the reputation of your company. Although John was great, I don’t see myself recommending NAF to anyone because there’s a chance they have to deal with Jimmy. I wouldn’t wish that on anyone. He was awful to work with. But John treated us well, and got the loan taken care of. If it had all started with John, my review would be the opposite. But Jimmy left a really bad impression.

The whole process was clearly explained and straight forward !

Terrible-This experience has been the WORSE and we have bought 8 homes! To make things worse we are RETURNING Customers, but I should have looked at the latest reviews because this company has gone downhill! We were supposed to close a couple of weeks ago. The day before closing I get told the underwriter will not accept the appraisal - there is NOT a 2nd kitchen there is a wet bar- there is NO place to cook! I was told they would not let it go under FHA so we had to go conventional. My real estate agent said Alejandro (loan originator) told her he would buy down the rate if needed but nothing would change so she told him then let's do it.... I was never informed the rate or fees would go up -NOT once- matter of fact I continued to ask for information and a new closing date and received no response. The insurance asked when are we closing- I replied ALL - I would like to know also because I keep asking with no response. He finally responded to the ALL email with Wed (then said like I told you last week- I never got that message)- the only information coming is from my agent (she told me Wed). The seller's agent was told it wouldn't go past Wed so he told the sellers we would close no later than Wed (so my lease is going up to $250 a day because of this FALSE information, btw I have to lease because we didn't close 2 weeks ago like promised). I was sent paperwork late Monday night with NEW numbers that I was NEVER told about. It said if I don't sign (late Monday night) then we can't close on Thursday- we never discussed Thursday (the sellers flew down for a Wed close). Now that I am being IGNORED so now it will be Friday or Monday. I called the VP Hector because I was promised a phone call all day Tuesday so after 2:30 I left a voicemail- nothing so I emailed. I finally got a call but the day was wasted! Needless to say Hector did NOTHING to help! He could have cared less that I was given no communication and lies were issued! I learned a hard lesson- I should have terminated but they knew that had us between a rock and a hard space with no place(starting a new job etc) to go and losing our escrow. Now I’m paying a percent higher and MORE FEES because of their inability to get things done! Just a horrible experience It is very unprofessional to send something late on Monday night that is TOTALLY DIFFERENT and expect them to just suck it up and agree. I immediately texted Alejandro and he said he didn't know he would have to look at it in the morning. I told him I am not signing because I didn't agree! He said he thought disclosures were sent the previous week -well they were NOT sent -if they were why didn't he call me to ask why I wasn't signing them? It is because nothing was sent! This has been the worst experience ever and I have bought several houses! Since we are not closing tomorrow after Alejandro promised everyone- I have to pay $250 a day on a house (to lease it). This is totally unacceptable- we were NEVER closing on Wednesday I didn't get numbers/email until Monday night late! I am so tired of being lied to and ignored by a company I have done business with before- is this how you treat customers - especially repeat customers?

Damien was great at the start of the process. Everyone else with NAF were horrible! Worst communication skills ever. If Damien was the only person I had to work with, this would probably be a higher rating; however his colleagues, who are a part of the process were the worst communicators with whom I’ve ever had the displeasure of working.