New American Funding Reviews

My experience would have been better than the one that I had with Dan if the individual understands how to provide customer service and to be professional.

Getting the TILA to us with plenty’s of time to refuse to proceed! We were blindsided at closing by ridiculous and probably illegal charges which my loan officer should have caught. What would make this horrific experience better? Pay my mortgage off. Once I have completed my research you will possibly be paying more in lawsuits!

just the worst experience ever.

EXTREMELY POOR COMMUNICATION, ERRORS AT CLOSING. 0/10.

Really don’t understand how a mortgage company could be so incompetent. My wife received a call a month after closing saying there was a glitch in the system and our mortgage payment is increasing!? We’ve spent months getting tortured by your loan processor Jaenine, who treated us like some kinda of Russian spies and now after the papers have been signed there was a glitch and the numbers are not what we were told!? You’re dealing with peoples lives here. I know that probably doesn’t mean much to you but it’s catastrophic when something bad happens.

Cons: Terrible communication, unclear with options and processes. Asking for the same information repeatedly. Multiple emails about the same things. Just overall really frustrating and confusing.

The clarification of the Nina was horrible, being the first time buyer I was not fully explained each process, there was assumptions on both our parts, there was new information after the next step for me to do or figure out, there were answers that were not explained thoroughly or answered wrong, the empty feeling of not caring about me and my family as a family instead of a number or commission was the impression I gave, the step by step process was unattractive, frustrating, nightmare of a process that I could ever imagined being in, the only thing I liked was at the end at closing the manager of MIchelle stepped in and that was who I finished my closing with so I would like her pension or her commission to go through him, I would rather him do the work after each step and follow up with the next buyer through each process so that their not in this same situation with Nina

We had to continually stay on top of Jeffrey and John as far as dates and deadlines were concerned. They were extremely rude to us our real estate agent, and title company. They even hung up the phone on us at the end. They tried to push back our closing yet have nearly 1/2 the money in a escrow and 45 days for them to finish the closing documents. They were the most unprofessional loan officers I have experienced. Sadly my husband tried to call New American funding the first week of being assigned Jeffrey as loan consultant asking for a different consultant and was told he would not be able to get a new one. When we go to refinance we sadly will not be using New American Funding after this experience and we did select to use them again because we had them with our past loan for our previous house.