New American Funding Reviews
Review by Siva Sathyanaray Mur Uppu Divakara for Indy Johar
Completed transaction on February 19, 2024
Responsiveness
Review by Ranjit Kalidasan for Indy Johar
Completed transaction on February 19, 2024
The loan coordinator asked to change the mortgage info in condo insurance before the loan was processed. When I resisted I got an unpleasant experience in dealing with the coordinator. LAter during the closing, the attorney said I did the right thing legally. Hope you can improve on this and dont put undue pressure to applicants to do anything illegal.
Review by Kaley Dee for Indy Johar
Completed transaction on February 19, 2024
we understand it was circumstances maybe out of your control & more to do with the underwriter or COVID but it took almost 4-5mnths (??) to close?? we had to resend documents each month, gets letters from the bank, there were so many delays. and when we finally did close the paperwork got screwed up & we had to do it over. it was a lot of time and paperwork that we felt could have gone smoother
Review by Ravisankar Chunduru for Indy Johar
Completed transaction on February 19, 2024
The rate of interest was excellent and that could satisfy some customers - but communication and is a important factor . May be the team is understaffed or busy with lot of applications - could be various reasons but the communication was not good enough. It was never prompt and there were never timely follow ups.It was an unpleasant experience waiting or not sure what to expect or when to hear them back .I understand they have a good team . A little bit of follow up will help a lot .
Review by Kristal R McKenzie-Peterson for Marcus Acosta
Completed transaction on February 18, 2024
Letting us know what the steps are and what to expect. The first Phone call was amazing and then it was automated emails. We didn't even know that we would end up with checks we had to send out or what to expect next after closing.
Review by Christine M Cole for John Murray
Completed transaction on February 8, 2024
Communication was sporadic, unclear, and at times incorrect. While this autumn was a busy time and delays were expected too little and infrequent communication from the process was frustrating. Much could have been improved with expectation setting and competent communication. We were disappointed by this aspect of the process. The portal is great, the rates were great. Staff were not up to the work or for customer service.
Review by Mary Jane McArdle for John Murray
Completed transaction on February 8, 2024
This process did not go as smoothly as I had hoped. I went against the advice of my real estate agent and used a mortgage company outside of his network which led to come communication, procedural and processing challenges. From the beginning the communication was not great with repeated attempts on my end, via email, phone calls (mail box full) and text messages, that went unanswered. Appraisal was not completed until very late in the process. Employment verification was out sent late.
Review by Anjali U Chitre for John Murray
Completed transaction on February 8, 2024
Unexplained delays, miscommunication (We received a voicemail from our closing officer that our closing was cancelled due to an unpaid lien on our house - we had no lien and it was another customer’s loan at issue not ours yet we received a rather curt and rude voicemail cancelling our closing over it erroneously), lack of communication (we did not have our final closing statement 1.5 hours before our scheduled closing; I had to repeatedly email our loan officer for a response on rates).
Smart Moves Start Here.