New American Funding Reviews

This company is unorganized and unprofessional. I had a terrible experience when I got my original loan and a longer similar experience on my refinance. I would not recommend this company to anyone.

The conversation with both loan officers started well. But very early on the lack of response was evident. My realtor and wife called, emailed and text as did I with slow response. It would’ve have been so bad if that was end of story. The loan (which didn’t exist) a week before closing with all the effort, calls, time and money spent hadn’t been approved. The loan officer didn’t know their rules in a community property state that both husband & wife need to go on paperwork. E weren’t trying to do that. There’s never an excuse for not knowing your business when others time and money are involved. Dylan let us down, offered poor customer service and was too cowardly to call us whenever news wasn’t good. Our file and credit aren’t perfect. We can handle it if the answer is no, but not the incompetence in not knowing it’s a, “no” until five days before closing. Unacceptable!! Never again will we use this company. Thanks for wasting all of our time!

wasted time, money and effort in an attempt to refinance; we gathered all the required documents and locked the mortgage refinance rate; had been asked to provide additional information for three months; were assured that we are not going to lose the lock; finally were asked to close our HELOC in order to move forward to only find out that the rate lock is not in force anymore and need to pay additional fees to re-lock; went through numerous delays, requests for additional information, false promises, unreasonable requests to close credit cards and home equity line - asked them to refund appraisal fee and were assured we will get it refunded; one months later still waiting for a refund. STAY AWAY from this company if you don't want to waste your time, money and effort

That are the most incompetent company that don’t care about you or there customers they lie to you as well if you have a incident with your home and need them to help you .they don’t care all they want is the house payment so if you need someone to help you with a insurance check don’t count on it they will lose it and don’t care

Would not go here unless u really understand completely everything & I had fam who work here. Easy loan, my friend had good credit, but a learning disorder. He wasn't told his new home could be reassessed & there is a capping on taxes, etc. He received a 50% increase on his mortgage and couldn't refinance bc he had gotten such a low rate for good credit. Now he suffers from financial hardship and losing his home, all chalked up to a "miscommunication" I regret everyday I thought he would've been taken care of worst mistake of my life.

I do not recommend New American funding since the loan officer lacked the ability to listen to my needs The loan officer must carefully listen to the client's conversation, understanding their needs, rather than focusing solely on what he intends to write down in the loan agreement.

If you want to have peace of mind do not even consider using this company for your home purchase. I have been in the Real Estate business more than 21 years and have never experienced anything like what I experienced with New American Funding. By far, worst experience ever! I started a loan purchase with the expectation to close in 4 to 6 weeks. Very typical, right? Wrong! I spent more than 9 weeks answering the most ridiculous questions. I had to explain why I wanted to purchase the home and they actually requested medical documentation to back up my explanation! We live in a two story and wanted a one story. We're an older retired couple and just didn't want stairs anymore. They had us jump through hoops to explain why we wanted this house! It was so demeaning. We finally received a letter stating I was fully approved. The seller was contacted and told that everything was ready to close. My contract was extended 3 times due to their ridiculous requests that never seemed to be satisfied. The seller finally, and understandably, gave up and I was told that I did not have sufficient income to qualify. This after months of jerking us around. I spoke with the sellers and guaranteed them that this was not my fault but New American Fundings fault. I ended up offering them $900 to extend the contract 6 weeks and they accepted. We were about to lose our house after all these delays! I Immediately went to Bank Of America, told them the story. They checked my credit saw my income and qualified me immediately and, without having to jump through hoops, we were able close the deal in 5 weeks. I hope this review will help someone save money and time if they are considering using these lenders. DON'T. They clearly don't have the funds and use stall tactics to delay closings. All this does is potentially ruin your chance of buying your dream house!

I found this lender thought Zillow. They offered me the lowest rate quote. When I contacted them they told me it was accidental and that they would honor the rate but charge me higher fees. Our credit score was excellent, our house appraised above what it needed to, ltv < 75%, our debt to income was within range, income verification was fine but they were still unable to close. We purchased a pv solar system for our home and although the appraiser said that it had no negative affect to the home value and gave it no additional value due to being able to find comps with solar they said they were able to close. We wasted over 40 days working with them and they lack the experience and knowledge to make this loan work. When confronted with an issue it will stop them in their tracks. You should be looking for someone who is a problem solver that looks make thing work. They are purely volume based business and don't care if they lose you business, Adam rose made that very clear when i spoke to him on the phone. My recommendation is find a truly reputable broke that has the experience and that will be your advocate. New American funding is not a good choice.