New American Funding Reviews

If they wouldn't have tried to rush the process and close early my closing date was changed multiple times just to close on the original date we came up withand the loan officer wasn't really straight forward on the updates with me and the realtor I just feel everything could of went smooth if they didn't try to rush the process

I was lied to during your process from the rep that gave the loan to David. I feel you all took advantage and gave me a crummy rate.

Service was okay.

Jacob was awesome in the beginning of the process. But it seemed once I had to switch the loan to a secondary home the experience changed. Less communication, transparency, urgency, etc. It was Bill who stepped up and went out of his way to ensure my travels and efforts were worth it until the finish line.

There was a lack of communication...I had to make contact multiple times to find out how the process was going. I was told everything was going fine. Then I was told a few days before the original closing date that you weren't sure if we would be closing with Fanny mae or freddy mack or if the interest rate would go up or if we would have to get an appraisal and postpone the closing. I was told I would be contacted as soon as the answers known. Once again I had to initiate contact to get answers

She rarely answered the phone for me or my realtor. I was always informed of things last minute. There were no updates to the contract sent to me until the last week of the closing process. They gave little to no information to my realtor, and I ended up having to relay most of the information to my agent instead. The final documents were poorly written, and the numbers on the contract didn’t match up until the week after we had closed. The closing amount I was informed of was not the correct amount, and it was like pulling teeth for the title company to get them to correct everything because it took multiple reprints and multiple emails. The only thing they had going correct is they were very patient with my frustration about it, and they were very flexible with working with me throughout the process when they were available.

Better communication, (I know Alex was away, so I don't blame him, the guy that took his place for a bit(Chad Davis) was not good. This whole process took way to long.

Please take my statement constructively. We understand that you came in highly recommended by our realtor and she was awesome. We expected the same and maybe we should not have had that high of expectation. Our experienced with USA mortgage was not bad but it was not great or awesome as well. We also understand that the market is very busy and Dan and his team are probably juggling multiple client's at the same time and it is difficult to provide undevded attention to one client. We were not expecting them to give us their undecided attention, maybe just a little. I was mainly ticked of with one word or a few words answers to questions and inquiries we had that was important enough to ask and expected a decent answer other than "yep". Just sharing how unimportant we felt and that maybe the case because our loan was a minuscule amount I'm sure compared to others. It may just be us, and we were overly sensitive and expected our questions/inquiries taken seriously. Certainly did not feel that way with our interactions with the escrow company and definitely with out realtor agent, Judi Taulbee. She made us feel like we were her only client and she always had out best interest in mind. We felt she genuinely wanted to help us find the home that we would be very happy with. Thank you for your time reading this and hopefully future clients will be very happy and satisfied with their interactions with your team.