New American Funding Reviews

I'd go days without hearing from him. His answers were always minimal and when they rejected us for debt/income ratio, even though we're at 15% with decent credit, he stopped answering my questions as to how we could approve it and other avenues. Not even as to "could we get a smaller loan". He takes days to get back to an email or voicemail and good luck getting him on the first call. Terrible waste of time, which is deadly in this market

Sebonic needs to find another lender to use before they lose any semblance of professionalism! Mr. Ruskin turned my loan over to Cardinal a full 3 weeks before closing date and they did nothing. 4 days before closing they finally looked at the info and started contacting me at all hours for more stuff. We closed 10 days late...

Sebonic needs to find another lender to use before they lose any semblance of professionalism! Mr. Ruskin turned my loan over to Cardinal a full 3 weeks before closing date and they did nothing. 4 days before closing they finally looked at the info and started contacting me at all hours for more stuff. We closed 10 days late...

There was very little communication about the status of the loan. I had to initiate most of the contact and when I did, I was told the loan team needed documents from me, which were holding up the processing of the loan. After almost 60 days, we had to initiate the final processing and get the loan to close. If we hadn’t been firm and insisted the loan close, who knows how long the loan would have been in limbo.

There was very little communication about the status of the loan. I had to initiate most of the contact and when I did, I was told the loan team needed documents from me, which were holding up the processing of the loan. After almost 60 days, we had to initiate the final processing and get the loan to close. If we hadn’t been firm and insisted the loan close, who knows how long the loan would have been in limbo.

Beware of a low rate. A low rate is only good if they can close your loan. I honestly never leave bad reviews, but Cardinal Financial and its affiliate Sebonic Financial are absolutely the worst in every way possible. I only wish I would have researched this company more vigorously before being enticed by a low rate on a 15-year mortgage cash-out refinance. Every negative review I have read online about this company is true to my experience with them. In my opinion, they are as close as you can get to completely incompetent. I started my refinance with them back on February 10, 2020 after finding them on Bankrate.com. I supplied all the requested documentation roughly with-in 48 hours. I paid $450 for an appraisal and waited. They jammed my file up in underwriting for over a month. It was a constant chasing them down with calls and texts just trying to get them to respond. And when I finally got in touch with them…they asked for more documentation. I would provide… then silence…I would call…more documentation requested…repeat. Sometimes they even asked for the same thing again after I had provided it to them already. My original closing date passed without contact from Cardinal and as of 4/14/2020 they still would not provide me a clear to close. That’s when I finally told them to go kick rocks and had to pivot to a more reputable lender. What makes it worse, the money from my refinance was going to be used to offset the expenses my wife and I are incurring in our adoption of our son in May 1, 2020. I was clear about the timeline and was assured there would be no problems. Well, that turned out to be a lie. Two months should have been plenty of time to get a refinance complete, even in these challenging times, especially knowing the time crunch I was facing. The communication on this transaction was the worst I have ever experienced… and real estate is my profession. I put a lot of faith in this company and they let me down. If you are self-employed and have more than one source of income, I encourage you to go elsewhere. They have no idea what they are doing when it comes to borrowers like me. It will only leave you frustrated. I spent a lot of time over two months answering questions from an underwriter who had no understanding of LLC's, partnerships, or real estate. The loan originator, John Ruskin (Sebonic) was unable to help and the transaction coordinator with Cardinal was just about as lost as everybody else I spoke to. If you are thinking about using these folk…DON’T DO IT! Gary Loan No. 1400514317

Sebonic needs to find another lender to use before they lose any semblance of professionalism! Mr. Ruskin turned my loan over to Cardinal a full 3 weeks before closing date and they did nothing. 4 days before closing they finally looked at the info and started contacting me at all hours for more stuff. We closed 10 days late...

I have had nothing but problems from them getting my mortgage and even after everything is all said and done worst experience and it was my first. I am so angry with all of it and won’t be buying with them again.