New American Funding Reviews

Accurate information and timely responses.

Completely unprofessional. Would never give a straight answer when asked simple questions. Would have changed lenders midway through if I could have.

I had several important questions, and they were left unanswered. This lack of responsiveness was disappointing and unprofessional.

This company is full of it say one thing and do another Glad I am not working with this company and never will in the future should be shut down.

Loan officer admitted he was in the wrong and lost all of my earnest money (3k). Manager refuses to return phone calls.

I am extremely disappointed at their customer service. I called them to set up auto payment, first they won’t accept no credit cards - they refer you to pay via western union - and then they give you options to pay either with checking account or savings. In my case I chose my saving account to pay from because I had more money into that account, I didn’t know that my saving account is a “non transactional” account, and the customer service didn’t clarify that either, this caused the payment to not go through and the next day I called again and this time I was able to pay from the checking account. I was charged fees because the first payment didn’t go through, when I dispute the charges I was asked to provide proof that my saving account is non transactional, to which I did provide a statement from my bank confirming that my saving account is indeed non transactional. Yet they have failed to delete the charges that was caused from their customer service inadequate information.

This company might be great with getting you the loan you need but once the dust has settled and you need them to help with a homeowner's insurance claim, they send you in circles. We recently had over 30k in water damage and had our insurance issue a check almost immediately. Nationwide is great! Aside from that NAF is now required to endorse the check and wont. They dont have a department with a working phone number for this matter. They have lied about steps to take. They are holding our check hostage and not giving instructions on how to move forward. Unless you plan on never having an occurence in which you will need to use your home owners insurance, I would recommend you do not pick the company to borrow from.

I have held my mortgage with NAF for 3 years. They were wonderful at getting the mortgage set up and helping with buying homeowners insurance. In the 3 years I’ve had my mortgage it has gone downhill—fast. My loan officer- Rochelle Crowder, refers to customer service anytime I contact her, so much so that I don’t even bother with her anymore and go straight to the 800 number myself. The 800 number- laughable. They either flat out are useless or read from a script and are still useless. The only reason I am keeping my mortgage with them is because mortgage rates are 3-4x higher than what I currently pay. If that number changes, please believe I will be shopping for a new mortgage with a different company.