New American Funding Reviews

My experience would’ve been made better with the correct information. I was made to feel like my refinance was not a priority. I was also told by William that because I’m refinancing they put the other loans above because they are more important . I don’t suggest telling a customer .I was also given information about my refund check stating that it would be mailed out within one to two days after day closing. I was told by Loan Officer , William. Customer service and found out that that was incorrect. It would be 1 to 2 weeks. Constant communication, trying to get updates about the progress of my refinance. William was nonresponsive at times. He would then send an email saying that he called me when I did not receive phone call. Customer service And the correct information would be my Customer service advice.

I am a young adult that was surfing Credit Karma to just curiously explore some loan options for first time home-owners and started to inquire through New American Funding. I was expecting to just get some results of options or information on my current standing through the credit karma app but instead I received a phone call from them. When I answered, I was forwarded, without question, to Ruth. I honestly was not in the proper location to be on a phone call nor was I looking to buy a house soon so I asked if possible could I reach back out later when I am in a better position to buy a home. Ruth began to question me asking, “Well if you said you’re curious about options for first time homeowners, how do you now say you’re not ready to get that information for another year?”. She then goes on to condescendingly say that if she was in my position and had someone with “her expertise offering help that she would take it. I was not rude to her whatsoever and honestly I was caught off-guard by the phone call in the first place, and then to go on to say that I should be taking her advice when I expressed reaching out later felt patronizing. This being my first experience with any loan officer honestly left a bad taste in my mouth. I just hope this is not the experience other people inquiring for information as first time buyers are experiencing from this company.

This transaction was a nightmare. Poor communication, low execution, no sense of urgency. I'd never recommend this team again. The worst transaction in my entire Real Estate career. My client felt discriminated and was super stressed.

Not one did I speak to him on the phone he never answered. He said we would be able to remove contingencies a certain date it never happened. I spoke mostly to his assistant.

Horrible communication, I had to call and/or email several times before getting a response from him; my home purchase took approximately 3 months, should have been 3 weeks. He missed deadlines, "forgot" things, constantly gave me misinformation, locked in an incorrect (higher) rate than should have been locked, literally changed my CD that I signed the night before my closing, it was completely different on the day of. I was originally supposed to close on August 10th, it kept getting pushed back and pushed back, to the point I had to be out of my apartment and had no choice but to stay in a hotel for 8 days at $130/night. This was absolutely the worst experience of my life! I should have been ecstatic and proud to be a first time homeowner, and instead I was frustrated and emotionally exhausted from the entire experience! I will not only NEVER recommend NAF to anyone, I am going to report the experience to the State Financial Bureau so they can get involved and make sure this never happens to anyone else again. I have tried, unsuccessfully, to work with Danny Queener to get some relief from the inconveniences and frustrations I endured during the process, and he only made it worse! He made promises he did not keep, never followed up with me unless I bombarded him with calls and emails, showed no empathy whatsoever for what I was dealing with, and basically lied to me throughout the process giving me lame excuse after lame excuse as to why things were not moving along as they should have. I have several friends that are in the real estate and mortgage industry, and I have been assured that my expectations are not anything abnormal, and Robert and Danny's actions are completely unacceptable.

I have tried working with Jonathan Saucedo and his lack of communication has forced me to use a different company.

LAME! You couldn't give me a courtesy call to tell me I wasn't approved. You left me waiting for 2 weeks (knowing I had to renew my lease on a time crunch) until I emailed to ask what's going on. I won't give you my busines.

My fiancé changed insurance companies And we are now going on almost a month and no one from this company has called him back or State Farm. I actually had to upload the policy through a random website a customer service representative gave me over the phone.Seriously he pays you on time and is tying to do the right thing and no one can return a call to him or the insurance company.HORRIBLE CUSTOMER SERVICE!