New American Funding Reviews

Taking the the time a listening to the client would be a first. I explained that I don't like computer stuff and it was iggiored 100 % . Also we had to push back due to them not comcating with us and not listening to me on wanting to go other routes that would've let us close on time . I felt like it was his show and he didn't care of my input . Our relator was phenomenal though.

Im not upset about it taking so much longer than it needed to, mostly upset due to employees at NAF agreeing to closing dates and shifting them multiple times.

I don't believe Donald has enough experience to work through these type of loans. Minor Mistakes which turned into huge issues caused a huge impact on the clients contract, Not returning phone calls in a timely manner, or even understanding the process. Me having to coach him on how to do his job or guide him to the solution still didn't click with him. Calling his VP - Chris to get this client to the closing table and telling the VP what needed to be done to rectify the mistake should not be the job of the realtor. Looking back this was not just 1 mistake on a crucial part of the contract, Knowing what I know now and looking back through other contracts that this client wrote - Each offer/ accepted contract was a failure due to the Loan Officer not understanding the products, or the process, The loan portion was incorrect, Promised rates to the client, unfulfilled. My clients loan and the mistakes should be looked over by management and she should be reimbursed for the amount of errors to make things right. NAF is a preferred lender of mine and this transaction was shocking to say the least. I will not be recommending any NAF loan officers outside of my local contacts.

Valerie conducted herself in a very unprofessional manner, she put her ego in front of what was best for the clients. Valerie misinformed the clients and would not take responsibility for her error. She also told the clients not to keep us as her agents appraised of the status of her loan.

We had initially $3000 in seller credits but no one thought it was necessary to tell us that only 2% of the purchase price was allowed of seller credit on an investment loan which was half of $3000. We had to ask the day we were going to sign and close to clarify. If we didn’t ask no one would have told us anything.

Jonathan was not helpful at all. He gave wrong information from the beginning. He would not return my calls. I even got the idea that it was a scam . If it hadn’t been for your loan officer, I would have cancelled the deal. He needs to return calls. He even told me from a text message he was sick. I’ve afraid I don’t believe that at all. He should have some backup if he was.

Communication was completely unprofessional, several delays, unknowledgeable of the type of loan being lended, poor management.

Better communication...more precise understanding between paying the mortgage and where the payment needs to be wired...honoring the 5 year protection plan... Below are all the Great Benefits Minimum 0.5% Rate Reduction No Appraisal - Yes No Out-of-Pocket Expense - Yes No Income Documentation - Had to provide this No Bank Statements - Had to provide multiple statements for the error on the part of NAF No Closing Costs from New American Funding - Fast & Quick Closing - Not sure what was considered fast and quick...this process took close to 2 months.