New American Funding Reviews
Review by Brittany Espenson for Andrea Risch
Completed transaction on July 12, 2020
Bad communication
Review by Elda Ramirez for Sonia Zin
Completed transaction on May 31, 2020
Work on a timely manner
Review by Tiffany Riley for Terri Karch
Completed transaction on May 25, 2020
Actually answer phone calls, be better prepared and learn how to communicate effectively over emails. She had every one confused on what really needed to happen before closing. Very poor wording on emails. Also, constantly reminds you that she's been doing this for 15 years, which she must've sucked the whole 15 yrs doing this. After 15 yrs she didn't even have a structural engineer on speed dial? It was the absolute worst experience for everyone involved.
Review by Ruben Ortega for Anonymous Anonymous
Completed transaction on April 28, 2020
I sure hope that letter of complaint was enough for you to understand or at least get the clue of how things can be improved. If it doesn’t, like it seems to me since I haven’t heard back from corporate. Then nothing I say here can make a difference or be made better.
Review by Brianna Stalvey for Anonymous Anonymous
Completed transaction on April 20, 2020
I've voiced my concerns to New American. The experience started off great and went down hill from there. Felt like I was being taken advantage of during the mortgage process and had to fight every single step. Miscellaneous and incorrect fees continued to be added to the loan. The title company didn't receive the final closing disclosure until 45 minutes after we were supposed to close (on a loan that was already three weeks behind schedule). The whole process was a hot mess.
Review by Lorraine Shannon for Jessica Castro
Completed transaction on April 16, 2020
I rarely received a call or email back from Jessica after inquiring about status of loan approval. When I asked for assistance with proof of funds, she emailed a non-redacted copy of the borrower's bank statement with contact information and account numbers. I have never had a lender do this before. She told me that it was not her job. I am hoping that my client, the borrow did not experience as unprofessional behavior as I did. I cannot recommend Jessica to my clients.
Review by Jose Perez for Logan Crow
Completed transaction on April 16, 2020
Communication communication and communication. In addition to some team work; having all the team players involved AND AWARE of what is going on. I refuse to believe that the low struggle we experienced was not avoidable. In fact, I strongly believe that the process had the potential to be “smoth and “Memorable””.
Review by Penny Sullivan for Anonymous Anonymous
Completed transaction on April 2, 2020
He wasn't very responsive and at times a bit competitive when talking to myself or the clients. Wasn't impressed at all. The person previously was awesome but not this one.
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