New American Funding Reviews
Review by Marie Wyatt for Jason Jones
Completed transaction on December 22, 2020
We made it work and close . Team work is very important . Fellow up to meet the dated line .
Review by Bryan Nichols for Mariam Jamilahdean
Completed transaction on December 20, 2020
I feel that if I would have had a processor in my county knowing the laws upfront would have been better. The actual numbers for my loan changed every single time I received new documents. Those numbers increased with every document. All of my required documents were on hand and should have been more accurate. There were a few things that I was incorrectly informed about. There were questions that couldn’t be answered timely until the senior processor was involved.
Review by Grace Wilson for New Allsopp
Completed transaction on December 19, 2020
Matt is lovely to speak with, and I have full confidence in his abilities and his genuine interest in doing what is best for me as a client. He is knowledgeable, and very friendly. My issue is with his lack of communication during the closing process. I found that it was hard to get a hold of him, and I felt a bit stuck in the middle between him and the escrow company. I would recommend him to folks who are very used to this process, but for me, I wanted a bit more of a roadmap with checkins.
Review by Ryan Bales for New Allsopp
Completed transaction on December 18, 2020
The process took too long, the terms seemed to change every time I received an update, and the final paperwork was incorrect twice. Compared to my previous refinance this was painful, and if it wasn't for the significant rate change I would have canceled the refi months ago.
Review by Rosa Flores for New Ruiz
Completed transaction on December 15, 2020
Not responding to message sooner, during loan processing mostly assistant loan officer always responds to my questions and assisted us until loan is completed.
Review by Macy for Chao Vang
Completed transaction on December 15, 2020
Be more friendly
Review by Ann Yang for Chao Vang
Completed transaction on December 15, 2020
I’ve worked with Chao in the past and he was quick to respond and got back with my questions in a timely matter. This time around I’m not sure if the volume was high but I felt like there was a few hiccups with communication. At the end of the day, we were able to get refinanced.
Review by Susan Monahan for Anonymous Anonymous
Completed transaction on December 15, 2020
We were overall ok with the experience...it seemed that the communication between employees of new American was not consistent at times. There also seemed to be little concern about sending private documents over the internet which was disappointing. We are glad everything got done and appreciate all the hard work. Thank you.
Smart Moves Start Here.