New American Funding Reviews

The entire process was stressful and unorganized. I felt like I was the first loan that they had ever worked on because it seemed like no one could give me a clear answer on required documents needed. It was very frustrating to have my closing date delayed twice due to key components not being communicated by the broker, underwriter and processor. Instead of celebrating my new home I’m still checking my email in fear that this company will demand more information.

Arnold is not well versed in keeping people up to date. He would say there was a problem then would disappear for days no updates.

At first communication was great I was getting personal updates all the time getting close to the end it was dead silence. When I asked in reference to the closing date and copied in the Title company as well I was ignored and when I asked again I was referred to someone out of state who was three hour ahead. We did not close on time and I had to be emailing different people who were emailing each other as if I wasn't included in the process. At one point I had to remind all I was there.

It was a nightmare. Two weeks before close, Jose Espinoza sent an email full of phishing red flags: misspellings, requests items already sent, & no secure links. Valerie asked Jose on 10/17 if he needed more information. Jose did not respond until 10/22, requesting info we had already submitted. I asked for updates repeatedly and received none. We did not receive any update on our status until 2:43PM on 10/25 - we were closing at 4:30 on 10/25. Nerve-racking. Never will use NAF again.

We have already emailed our concerns. Thanks Melissa McGee

I've never dealt with a lender like this one. They never kept me in the loop on with respect to my Buyer's Loan Process. They rarely kept the Buyer up to date throughout the process and was only when the Buyer reached out to them. The Buyer and I were instructed to move up our Closing Date but the lender wasn't ready. This created so much stress for my Buyer.

Work with you client until the very last minute up to the final stage. Do not give false information and be knowledgeable enough with all the very small details of any transaction to avoid surprises with your client specially with the figures. 3% is very big difference with 10%. Assist your client with all the issue and not leave them hanging in no clue of what is going on. The experience I had with New American Funding is very stressful and un-recommendable specially for the first time buyer.

your company dropped the ball on several occasions during this transaction causing a lot of stress. My clients ended up having to delay their closing bc you failed to do your job correctly and on time. The closing date was given to me by Uri, and it was like nobody made sure paperwork and calculations were done on time to close. Then once we made it to closing there were technical difficulties and the funds hadn’t even been sent yet. This delayed us about an hour and a half. Horrible experience.