New American Funding Reviews
Review by Jasper Zachery for Austin Stebbins
Completed transaction on September 9, 2021
Mr. Stebbins was condescending, rude, overly aggressive, not truthful and not a good representation for your company. I am a manager in customer service and I would not recommend him to anyone I knew. Never. I almost left your company due to his behavior and interaction. All thumbs down for him.
Review by Rosalba Lopez for Maria Briceno
Completed transaction on September 9, 2021
What would have made this process better was to be very clear in the requirements up front and have follow through. But most importantly to be more organized in the papers that they are asking, because I was asked several times to give the same information. And it seems that you guys don't have communication between each other because one person says one thing and the other person says something different but yet you guys all working together collectively.
Review by Nicole for Candice Royal
Completed transaction on September 9, 2021
Poor communication. When she asked for additional information she was insensitive and untruthful. I would not recommend using this company .
Review by Byron Jones for DeAundrue Simmons
Completed transaction on September 9, 2021
Mr Simmons mislead me about my title being clear when actually he had know idea about the status of my title. Once it was discovered there was a lien on title he never returned phone calls or emails to give any type of updates. My only contact during the rough patch of my refinance was with Terri Garza the processor. Terri was wonderful and thorough and I wish she could have earn the commission from my refinance.
Review by Elmer Iverson for Andrew Encinas
Completed transaction on September 9, 2021
I choose to withhold my comments.
Review by Jeb Arp for Elizabeth Vazquez
Completed transaction on September 9, 2021
Elizabeth was very pleasant to deal with, but communication was an issue. We missed two different closing dates because of lender issues. The first time they missed a condition in the appraisal report which we corrected immediately. The second time, they said the loan was complete, but failed to send the package to the closing attorney in time. At one point, the lender tried to blame the real estate agent for a delay and tried to pass on a change fee to the realtor. Overall very unpleasant.
Review by Alison Chu for Zach Davison
Completed transaction on September 9, 2021
I've worked with Zach before on a previous transaction not too long ago and did not have any issues. However, this transaction was the complete opposite of the other. I understand the lenders are swamped with refi's right now, but it does not mean you get to put other clients on the back burner - especially a purchase. We did not close on time which caused my buyers time and money. I like NAF, however I will most likely be looking for another loan officer to work with.
Review by Joey Romanik for Frederick Walker
Completed transaction on September 9, 2021
This file was very frustrating for the buyer (who happens to be in the mortgage industry himself). The initial underwriting took entirely too long, and the file was in final UW for DAYS with no explanation as to why. While I do understand that lenders in general are very busy right now, the fact that to this day there are emails that I sent to Frederick and Rhonda asking for updates that were never answered is unacceptable. Not a good impression on me or my clients at all.
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