New American Funding Reviews
Review by JOYCE FRASER for Alberto Moravia
Completed transaction on March 1, 2021
Alberto was personable and helpful in the beginning, but I believe the process took way too long to complete, and often Alberto did not respond to my call/email. I applied for a refinance loan in November and didn't close until February. That seems was too long for this loan to process. I don't know how much of that was his fault, but I do think the title people had something to do with it. There was also a case where a simple explanation of detail on the disclosure might have expedited the
Review by Keith Liston for Marc Flexen
Completed transaction on February 28, 2021
You could have closed the loan in a timely manner - your underwriters kept coming up with more requests for things because YOU couldn't close it on time. We have excellent credit, income, lack of debt, yet your processors couldn't even get my credit union to give them the payoff, so I had to call them, and they had already sent it, but sent it to me as well... After that, YOU still managed to screw up the closing date - Marc was fine as far as a loan officer goes, but the rest of your crew not.
Review by Alex Gonzalez for Michael Ponce
Completed transaction on February 23, 2021
You failed to advise me of having to buy points during my request for a refinance loan quote. I only found out about buying points after I provided all my personal information to you and I asked questions once I was provided with the fee's disclosure form. In the future, advised all clients that the quote includes the individual buying points to obtain the quoted APR.
Review by Nancy Roecker for Steve Schauer
Completed transaction on February 23, 2021
I’m not sure why things were left to the last minute but that caused me quite a bit of stress.
Review by Gerald Nelson for Stephen Bergdahl
Completed transaction on February 20, 2021
there were times when there was no communication. i was never told when to stop payments current loan until the very last day by someone else.
Review by Daryl Feldman for Hass ElSayed
Completed transaction on February 20, 2021
I feel that the loan officers and representatives at New American are trying to manage too many applications. As a result, timely communication suffers. I'd recommend that New American hire more employees to better handle the demand.
Review by Jason LeValley for New Solgard
Completed transaction on February 19, 2021
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Review by Marilyn Ford for Pam Rios
Completed transaction on February 19, 2021
Communications throughout the process and follow through with numbers discussed at closing. Several changes were made without clear communication. Don't understand if more of the miscommunication was on behalf of the builder, the lender or the agent. It was a stressful process for me.
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