New American Funding Reviews
Review by Antheion Dennard for Dwayne Graham
Completed transaction on January 31, 2024
Thank you Dwayne for All that you had begun to do by assisting Michelle and I to move forward with our Home Ownership process. As her husband I had asked her not to respond to your very last and very unprofessional email. I was very offended that you took aim at my wife over an email that you decided to respond to several hours after she sent in her aim to acquire answers. You should look for the best in every individual because it's the Godly thing to do and not because other people steer you to do so. You simply could have ignored that email and stayed the professional that you are supposed to be and strayed away from the insults. I'm not into Corporate America but I d*** sure know that Customer Service 101 refrains you from handling this matter in such a way. Anxious or frustrated it's not your place or anyone else's to try to diagnose her mental state of mind. Again, thank you for all that you had done, but maybe this isn't the right profession for you if you are that easily consumed by a email from a client and then bash them openly. Unapologetically, Antheion Dennard
Review by Qurban Punjani for Dwayne Graham
Completed transaction on January 31, 2024
Confidence Energy level and moral support
Review by Josh Pender for Michelle Wood
Completed transaction on January 17, 2024
Better communication!! ON time follow-ups should be followed through. Both myself and my team lead had difficulties staying updated. Every week that we were suppose to close; she had some new thing that had to be done that would shut the closing down. we literally took 3 months to close this when it could have been done a whole lot sooner with proper info given to all parties up front. She would reply to emails with little answers such as "yes".... that didn't even answer the questions. byfar the worst experience i've had with a lender.
Review by Hannah Saunders for Todd LaPenta
Completed transaction on December 8, 2023
Communication was lacking from the beginning. As a first time home buyer I wasn’t given much help in understanding the ins and outs of a loan. We felt as if we were on the backburner for the majority of the process.
Review by Amelia Smith for Henry Moton
Completed transaction on December 7, 2023
Poor communication throughout process and delays.
Review by Keri Janda for Jeff Giger
Completed transaction on December 4, 2023
Better communication and not getting defensive when asked questions about the file and how it was progressing. IT IS NEVER PERSONAL, it is about the client and getting them successfully to the desired outcome...closing, but not at the expense of bad customer service.
Review by Sam Tuma for Brian Kimball
Completed transaction on December 4, 2023
Terrible underwriting, terrible service, terrible communication. My whole refinance was a jumbled mess because of NAF. I mean just absolute incompetence and pure disregard for customer satisfaction. If I didn’t spend 3 months trying to get this refi through I would have pulled out of the deal with NAF because of the poor service. I plan on reporting the incompetence and terrible process to the BBB. Had I now followed up and pushed my rate lock would have expired.
Review by Jackie Steele for Jullian Moss
Completed transaction on November 17, 2023
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Smart Moves Start Here.