New American Funding Reviews

Phil did not communicate when the appraisal would be ordered from the start and the appraiser ended up arriving to the property in the middle of the home inspection. After telling me in writing that nothing else was needed on the appraisal Phil told us DAYS before closing that a reinspect was needed because of smoke detectors (which we could have remedied prior to the appraiser coming to the property in the first place had we know when the appraisal was scheduled). Lastly, after explicitly telling Phil when the detectors would be installed somehow communication was dropped when he ordered the reinspect and the appraiser came to the property AGAIN before detectors were installs. Eventually they had to come back a 3rd time. And instead of taking any accountability he said "I don't control appraisers" and yet I've NEVER had an appraiser enter a property without permission so... would not recommend. I felt like the entire process we were just waiting and not a lot of forward thinking.

Closing on time. Being upfront and honest would have been great from the beginning. The staff was unorganized and often couldn't find forms I had already given them. Many staff members were out of the office for an entire week during our process and no one was working on our file during their absence. The communication between staff members was mediocre because one person would know what was going on and another wouldn't. Overall not a good experience.

Chris Drexler seems to be a ghost LOAN officer because from day one to closing, I have never talked to him personally, EVEN THOUGH I requested to talk with him. Each time when I called his team member told me that he's at Doctor's appointment or just not available. And they'll promptly offer to assist however when asking them questions about the file they will response with unclear responses. I understand due to client privacy they can't disclose everything but the way they replied to didn't make me confident if the loan will go through. I know that the goal is to close but please stop acting as AI world. The reason I refer this client is because I closed my own 2 homes with Chris Drexler and communication was smooth and clear. I started to get unclear update because I insisted to get an answer. One of his male team member had some attitude that even make me feel that my calls were annoying and bothering them. For instance, he was not able to tell me if the appraisal was done or not. Jan was extremely helpful until she put doubt in my mind by asking me, via email when is the closing date which is in the contract that I sent to the DREXLER TEAM day one. Lily was very helpful as always and with great customer service skills until suddenly she completely stop answering my calls and after several attempt of not picking up my calls, she suddenly started texting me back. I would appreciate if she did tell me upfront that she will not pick up my calls or reply back my voice messages because she prefers to text me so I can leave her alone. I know this team has may be over 1 million clients to deal with, but my point it either just stated upfront that things has changed and presently CHRIS DREXLER is just an AI(Artificiel Intelligence) and a trademark that New American Mortgage use that would make everything at ease. The main reason I will not refer a client anymore is because most of my clients have a language barrier and sometimes they want me to follow up step by steps with the loan officer that I refer them. And not only, those clients always think that since I refer them a lender, it's means that I team up with that lender. Unfortunately, it was not a case for this transaction and thanks Lord this client didn't have a language barrier. More when this client contacted me, he was already preapproved by OPENDOOR lender, but I was able to convince him to give you guys a chance. And it was ridiculous when he was asking him for update, and I was unable to answer him confidently. Anyway, the bottom line is I am just an agent not a builder who will give you a thousand clients. However, my advice to Chris D. is not to underestimate the power of referral, because I might have several clients with excellent credit and more power buying. Anyway, I will think twice before making that lender referral call. Thanks, and wishing you the best of LUCK!!!!

Communication was *decent* in the beginning stages. When timelines started rolling for the lender to take action and guide the client many deadlines were missed. Communication fell off with Mr Berry. In the final hours (closing delayed twice due to lender related issues) Mr. Berry was nowhere to be found. In the date of closing, which was also delayed AGAIN. The Closer, myself, and listing agent had a round of emails from 8:40 am until 3:11 pm, waiting for the lender docs while closing was scheduled at 3:30 pm. At least 5 different agents from your office requested the same documents as each agent who requested AND RECEIVED DOCS PROMPTLY, also went MIA. Terrible experience for the client who is highly upset. 0/10.

1. Kim was unreachable unless emailed. 2. Seems like not only was there a lack of communication with us, but also with each other (those at the office). 3. Everything was chaotic. 4. Many times we were asked to provide things that had already been provided (see #2) 5. Day of closing we received emails literally on our way to the title company so we did not have the luxury of doing our due diligence and reading every single thing until we were at the title place which wasted many people’s time. 6. Speaking of title company, I received a call from THEM asking if we had heard from you all the day before closing because they had not heard from you all so we’re unsure if we would in fact be coming in the following day. 7. Speaking of closing, we asked to close on Thursday and BARELY closed on Friday. This was the most frustrating as I had asked off work, my spouse flew over 4k miles to be there on that specific day, etc. 8. Kim seems incompetent. Calling frantic the day of closing saying “we have a big problem” due to her scheduling home owners insurance to start the FOLLOWING WEEK (why? We made it clear when we expected to close) & claims she couldn’t reach the insurance agencies office, yet we called and they answered after 1 ring (does Kim even own a phone?). 9. From my experience it seems as though feet were drug until the last two days which is very frustrating when you’re already stressed. 10. Jordan was very helpful to my husband in answering any and all questions he had, however his assistant is not assisting him in making this process smooth and effective but rather spoiling the overall experience thus, leading me to leaving a bad review. I ignored this email for over a week but since you all are so adamant about receiving one (which makes me wonder - where was this enthusiasm in ensuring you had EVERYTHING needed from us to make our initial closing date possible?), here you go. I hope this is helpful. Also, who do we pay our mortgage to? Do we mail a check? Do we pay autopay? All of these things would be incredibly helpful to know. Please don’t assign Kim to this task, I fear we won’t hear from her until we are in foreclosure for lack of communication. Thank you, Ashley Baker

I think NAF Homes really dropped the ball with me. It took 2 weeks to get a form to me for my 401k after telling them it was gonna take 14 days for the 401k request.to be processed. When I finally got the form, it was less than a week away from original closing date. They tried to push me to close while I was in the middle of working with the 401k company. Then when I got the money and set a new closing date, they weren't even ready. The closing date had to be moved again. And I was at the signing table ready to buy my house and NAF still hadn't finished preparing the title documents. It took myself, the title company, AND my realtor's boss calling for an hour before we finally got an answer. And then they told the title company that they had told me that morning we were gonna have to push back the sign date. But that never happened. And this is after they told me that I was gonna have to pay extra cause they went over my initial rate expiration date. And during this whole process, it felt impossible to get in touch with my reps. They would goes days sometimes weeks without responding to emails, texts, or voicemails. And when they did respond, not every time did they answer my question. I felt like I was being mislead and thrown around. Questions would go unanswered, requests took a while, and I didn't feel listened to or heard. and this is all after feeling like NAF was late to getting started on this whole thing cause it took them 2 weeks to contact me after my offer was accepted. I do not recommend NAF to anyone.

Did not communicate well. Not assertive and very low leadership skills to conduct process. The same documentation was asked for multiple times by jeff and underwriter. On day of closing we had no idea what amount was necessary for closing. Jeff did not work well with our realtor. He gave personal information about himself which was unnecessary. Just overall bad experience. Even the underwriter was not polite or helpful. The website is hard to navigate also

Scott lacked strong communication throughout the transaction but especially during the tougher times and towards the end. He mentioned being out of office for a week and that is why he didn't respond at times, but that should've been communicated at that time. He never answered the listing agents calls when they wanted updates. I felt like he was avoiding me and gave me the run around when I asked for explanations for the delays. I was told he couldn't get ahold of the appraiser and that is why we were held up for so long, but the listing agent got ahold of the appraiser in less than 5 minutes when they reached out. He delayed the transaction twice and did not take accountability for why that was happening and also avoided answering me when I asked for updates.