New American Funding Reviews
Review by Trevor Williams for New Westbrook
Completed transaction on August 18, 2021
I feel like the communication through this process could have been better. Due to some unseen circumstances that came up I am sympathetic for that. However if there was a plan to make up for that then it would have solved a lot of issues moving forward. The process took longer than expected. Resulting in missing a lower interest rate. And a lot of unpleasant conversations. I know what this company and Deon are capable of so I am optimistic that it will be better moving forward.
Review by Johnny Teague for Jennifer Toomey
Completed transaction on August 18, 2021
it seemed to be a very long process. I would have liked it better if it went quicker.
Review by Christie Villafuerte for Anonymous Anonymous
Completed transaction on August 18, 2021
Better communication from the lender, after a certain moment his communication was disappointing. I would text and not get a response. Also tried calling and wouldn’t get a response either. Although I have to say he did communicate well with the buyer, just not so much with buyer’s agent.
Review by Ryan Van Nuys for Anonymous Anonymous
Completed transaction on August 18, 2021
The experience was ok, not bad not great. I think some updating in your upload portals, e signatures, and document management would go a long way in improving things.
Review by Lonnie George for New Arutunian
Completed transaction on August 18, 2021
Armine was very helpful and responded to all my texts and calls in a timely manner. She is very professional and I would like to thank Armine for her services.
Review by Jeffrey Margolis for Anonymous Anonymous
Completed transaction on August 18, 2021
New American waiting until too late in the process to get an appraisal. After quoting $450, the price jumped to over $2,000 because they couldn't find an appraiser in the area. I found one for them. The price then came down to $800 (still too high). Close of escrow was held up 12 days as a result. There were requests for docs that I had already given them. The escrow company and property owner received timelier and better info from NAF than I did. Frustrating experience.
Review by Eddie Collado for Anonymous Anonymous
Completed transaction on August 18, 2021
When it came time to close and we weren’t able to close on time, the communication from Hector was almost non-existent. Up until that time, Hector was great. I understand that delays happen but when they do, there should still be communication. I would rather know why we’re delayed than sit in the dark wondering.
Review by Erica Corgel for Anthony Pasqua
Completed transaction on August 18, 2021
The whole experience with New American has felt shady. It wasn't until I was able to connect with an actual call center to ask the status of our refinance funding that I finally felt comfortable that it wasn't a scam. We thought that this whole thing could be done online, but then it was almost entirely phone calls and asks for W-2s, tax returns, etc. over unsecured emails. Additionally, there was always something URGENT, but it still took nearly 3 months to close.
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