New American Funding Reviews
Review by Lindsey Julian for New Duran
Completed transaction on August 18, 2021
Initially the delay was on my part in getting the original documents to you, but after that, it seemed to be a lack of cohesive communication among your team. One person would say you had all the necessary information, we were good to go to the next stage, then I’d get a request a few hours later for something else. I also requested to be the primary contact because I had more flexibility in calling you back, but that seemed unheard. This unfortunately took 8 LONG weeks. Glad it’s wrapped up.
Review by Kenneth Kennedy for Brennan Fellows
Completed transaction on August 18, 2021
Still unsure of how the costs mounted up when initially there would only be ‘minor’ costs - still unsure how the escrow works out. Don’t see the escrow against the old account or new account
Review by Bethany Mangum for Tiffanie Phillips
Completed transaction on August 18, 2021
New American does not communicate well. If you want answers or guidance during your process, you won’t get it here. They’re all very kind when you speak, which is a plus, but they’re shockingly unreachable.
Review by Brionna Rogers for Brennan Fellows
Completed transaction on August 18, 2021
The level of communication throughout each stage of the process wasn’t what I’m used to or what I was expecting. Brennan was really helpful initially, but once we were in the loan process, there were multiple occasions when I had to reach out to more than one person to find out what was going on, what I needed to do, whether we were on track, etc. When dollar amounts changed, there was no phone call to explain why, and I was charged a loan origination fee when I was told it would be waived.
Review by Michael Romanich for New Talick
Completed transaction on August 18, 2021
It seemed the process took to long. At the time of the closing we found out about a problem that New American Funding knew about but did not tell us about until 2 days before closing. It was stated that this was not our problem, but it sure turned out to be after it cost us over $400. I wish they would have informed us when they knew about it, maybe it could have been solved sooner and not cost us the extra money.
Review by Tony Hidenrick for Manuel Rodriguez
Completed transaction on August 18, 2021
- I was asked to sign an initial loan disclosure that had wrong numbers (but was assured it was okay). - Senior Processor never got back to me re: why I was paying daily interest on the new loan before it funded. - Final numbers on the loan disclosure brought to closing by the Notary were different from the last loan disclosure I was asked to sign. - During closing, a wrong form was included in the packet to sign and the after-hours rep. the Notary called gave advice to "just sign everything."
Review by Donald Szymborski for Scott Randall
Completed transaction on August 18, 2021
Be truthful and need more communication when things aren’t going right.
Review by Clarissa Cruz for New Mouriz
Completed transaction on August 18, 2021
I really did not have to interact with Miguel. My customer did and she was pleased when he was involved to resolve an issue.
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