New American Funding Reviews

Extremely poor communication. When my husband and I would ask for follow calls and status, it would be days before we received an emai, never a call like we asked. Horrible communication!

There was very poor communication. Nothing was explained well. It was more like sign this & turn this in. As a first time home buyer this was all new to us so more explanation and communication would have been helpful and greatly appreciated. There was no communication about who would be helping us so I was receiving emails from different people that I had no idea would be part of the loan process so letting people know other people will be reaching out and introducing them would be great.

Communication and the ability to close on time. Additionally qualify your buyers. The buyer received a pre approval with no home sale contingency. After getting under contract and past the inspection and attorney review period, the lender then informed us that the buyer now needed to sell his home to get financing, giving us 28 days to get the home listed, under contract, and sold so the buyer could purchase the home he was under contract on and not lose his earnest money. luckily we were anle to find a buyer for the client home that could do just that. A week before closing we were verbally told we were clear to close. One week later on closing day, the client sold his home to satisfy the home sale contingency and then 1 hour later went to close on his purchase only to find out that he was NOT in fact clear to close. After the attorney and title company contacted the lDee and their team for hours, documenys documents finally arrived and the client was able to close at almost 7pm at night on a Friday. If any delay occurred, our client would have been homeless for an entire weekend because of the lack of communication and competence of the lender. Completely unacceptable experience. I would never recommend or risk putting another buyer through that expierence with NAF or Josh.

Accurate pricing Communication Listening to the customer

In iver 25 years of real estate this has by far been the most unprofessional company I have ever worked with. Terrible communication on all matters including urgent, the lender made multiple errors that caused the closing to be extended twice with zero accountability or apology. The closing coordinator was rude and made unnecessary comments. the most stressful process for all involved because if the way this file was handled.

lack of knowledge, communication, and accountability

If the housing market wasn't a complete scam. We were charged a higher interest rate on our loan than the national average dispute having 2 buyers with over 800 credit scores and an extremely good debt/income ratio. The housing market has been and is still in the hands of greed hungry pigs. The fact our lender had the audacity to blame poor people for our high rates is a shining example that those involved with mortgage lending are a disgrace to our species.

There were 4 instances where I either called Mike and left a voicemail or sent him an email that I received zero response to, and I had to have my buyer track him down just to get a response. My buyer indicad there were times he reached out and never heard back from Mike either. Communication was the worst I've ever experienced from a lender in my 12 years in real estate. We eventually Started communicating directly with the loan processor, because she was the only one responding to our emails and phone calls. I told Mike as soon as the offer was accepted that sellers got to choose the title company per the purchase agreement, however, your affiliated title company reached out to all parties, trying to take title away from the originally selected title company that the seller selected. I sent a price amendment to Mike adjusting the price in one week later we received the CD with the wrong purchase price that the loan processor said she never received. Overall communication was poor leading to a very stressful transaction for my clients.