New American Funding Reviews

Better communication, closing date botched and buyer without a place to live. Lending 101 not handled during underwriting.

Thwnk you so much for the effort put into my case, but you were unprofessional in text message and the entire team (except for Carmen who was an angel) lacked communication so I didnt ever know what was going on until I asked myself. Every person inside of this process has explained to me that this took way longer than normal and how I was treated was weird in private. I also will not stop being harassed to leave a review because I wasnt going to but here you go. I am extremely irritated by this team and especially Jeff.

Zero communication!!!!

there was a large lack of communication, even when sendin specific questions the responses were little to none, never received an email saying my clients were clear to close and then left waiting at closing over an hour due to Nancy giving my clients 3 different incoorrect amount to pay at close causing them to have to go to bank multiple time and the worst part the amount needed to close was their 3.5% of the down payment, she kept quotting them a lower amount when they had a 96.5 FHA loan, I'm not sure why any lender whould not have been able to calculate that correctly, then each time the closing attorney said you still have not sent the correct amount she kept updating us as if she had to get the amount from someone else. At minimum they should have been quoted the 3.5% as the seller can not contribute to their down payment on a $575,000 home. The level of service, acuracy, and commumication was very minimal compaired to other lenders I have worked with inside and outside DBR. Would not recomend to anyone.

I did not work directly with or have any communication with Shawenti, so I cannot speak to any interactions with her specifically. What I can say is that the process itself seemed to be exceptionally inefficient. I was in communication with the other agent on almost a daily basis. We had very few updates and it seemed like the process dragged out, as evidenced by the four extensions that began before Labor Day. It seemed like there were hurdles that continued to pop up throughout the process. The sellers were quite frustrated with all the delays and uncertainty that were present throughout the process. With all of that being said, the ultimate goal is to close. And while it took over a month from the initial closing date, we were able to close eventually.

I represented the sellers. There was NO commuication and when there was a last minute delay, there was no explanation until after we passsed the closing date. I know the buyer ad buyer aget were alao very frustrated.

More knowledeable staff and better communication. Nobody I spoke to was able to sufficiently explain the loan estimate sheet or why what is essentially grade school arithmetic could not be presented as such. Even after closing on the loan I still don't really kno how much of the closing costs our downpayment comprised. Additionally, processing took longer than expected. Even after getting cleared to close by underwriting, getting the paperwork to the title company was prolonged and had errors that required sending back for correction multiple times. This was the 3rd house purchase we've and this was by far the most confusing and frustrating.

Loan Process Feedback – Rusty Darner Throughout the loan process, Rusty repeatedly misled both my clients and me. When it came time to schedule the closing, I was informed—without prior warning—that we could not proceed. Upon contacting his manager, Sam Cronin, I learned that the buyers’ financing terms had been changed and the loan had been sent to a third-party lender as a non-conforming loan. Rusty had sat on the application for three weeks without notifying the buyers or myself that additional conditions needed to be met and that significant documentation was still outstanding. This lack of communication and transparency was completely unacceptable and caused unnecessary stress and delays. It’s clear this situation could have been avoided with timely updates and responsible handling of the file. Fortunately, once Sam Cronin became involved, he took full control of the file and moved things forward efficiently. We ultimately received the clear to close and successfully closed the transaction.