New American Funding Reviews

Communication was next to nonexistent, closing was delayed multiple times with no explanation. If I’m being honest, I didn’t know Jordan was the lender - We received emails from someone named Jody, but those were only when we repeatedly asked for an update or info on why we were delayed. My client and her wife (who is also a lender, so they were not pleased) were out of town since closing had been done on Friday afternoon, and on Monday the lender wanted hand signed documents (Standard FHA docs that should have been in the closing package) before title could disburse funds. It was very frustrating, I’m grateful that the closing was done and it is now over with but we will be cautious the next time we receive a pre approval with this lender.

The job verification process for a rural small town Iowa business is insane. They wanted the business to have a land line, which they don't they only use cells. They sent an overnight FedEx with the VOE which FedEx delivered to the house instead of the business (person that owns the house is in Arizona for the winter so the package got rained on and everything before we were sent a picture of the door and knew exactly where it would be and that was a week later! All because they wouldn't email it to the business because he uses his personal email not a business one. We aren't big City here. It took over 2 months to get closed on our loan. There were lots of things that could have been better. Communication wasn't always great, I would email or call and sometimes wouldn't get a reply for a few days because the processor was trying to find an answer. There is no way our loan should've take the time it did. It was a horrible experience. Our rates went up 3 or 4 times so we ended up paying your company more. After 45 days I should've just went elsewhere but I had time and money already invested. I didn't agree with raising our rates because your company couldn't figure things out and accept verification of employment through a VOE, 2 W2s, and several paystubs. Completely ridiculous. We were purchasing a building with part of our money and because of the delay the sale was over by a day when we got our money, building went up $7,000.

If the transaction had closed on 2/9/24 when scheduled and it was finally 2/14/24 when it closed.

Communication was terrible in the final few weeks before we closed. Loan was locked in way too early for it being contingent on our house selling, rate lock was done before we even had an offer on our home. I was having to ask questions if documents would be needed ahead of time and was still forced to scramble because I was told no things wouldn’t be needed then it was the week of closing. Closing documents were not finalized in a timely manner and we were forced to move our closing appointment. Then to top it off I was notified the morning after closing that I needed to get our signed closing statement from our previous home as soon as possible or they wouldn’t fund our loan. Seems that they do not take into account that people have jobs and families and expect the customer to be able to jump right on doing something when they need it. There needs to be some work done on how to be proactive with customers to make sure they understand everything that is needed at each step of the process and preferably with more than an hour heads up. Very frustrated with this whole process when we have been loyal customers of NAF for the last 5 years.

I represented the Seller … I assume I am sent this because the lender is expected to update the Listing Broker. I was never sent anything from this Lender. We had to extend closing twice and it was never fully communicated from the Lender why. The Buyers Broker explained … but, this Loan Officer seemed to be at the least disorganized

Specific information could have been revealed in a timly manner to allow better options. Communication needs improvement. Also accurate information needs to be given prior to closing time.

Communication when it was important to have an answer! Weather it was what I wanted to hear or not I did not get a returned call or email. I was not updated on the file until the morning of closing. Some documents such as the Amendatory Clause needed to be resigned the morning of closing because it did not have an FHA case number on the prior one. I was working with an elderly family with no computer skills. Not having answers prior to the day of closing was a big inconvenience for everyone.

Many things