New American Funding Reviews

I was the listing agent on the transaction and didn’t hear from Jose or his team not once. I did attempt to call at one point for any update on the appraisal but my call was never returned. Also, we were clear to close and then had issue after issue which enlogated funding for my client. Thank you for getting this closed but I will not be recommending clients.

These challenges not only made the process difficult but also amplified an already stressful situation. Here are the main areas that contributed to the unpleasant experience: Lack of Clear and Consistent Communication: I found myself having to repeat the same information 3 to 4 times during different interactions, even though this information was already provided in previous emails and voicemails. This repetition caused unnecessary delays and frustration, especially given the urgency of the situation. Being Bounced Between Different Parties: I was passed from one person to another without clear direction, which created confusion and further slowed down the resolution process. A more streamlined approach, with a single point of contact or clear handoffs, would be greatly appreciated. Inaccurate Contact Information: The callback number I was given was either incorrect or unclear, which caused delays in resolving the issue. Additionally, I did not always have access to the right contact email for follow-up, further hindering effective communication. Delays in Responses: I experienced significant delays in receiving responses to my inquiries, which added to the stress of an already time-sensitive issue. A more prompt and proactive approach would have helped keep things on track and reduced anxiety. Lack of Execution: Finally, the failure to follow through and execute tasks in a timely manner only compounded the frustration. In a situation where prompt action was required, these delays created additional challenges and made the process even more stressful. To improve future experiences, I would suggest more consistent and clear communication, ensuring accurate and readily available contact information, reducing delays, and improving task execution. By addressing these issues, you could significantly reduce the stress and frustration experienced by clients, especially in high-pressure situations.

Better communication. I had no idea where I was in the loan process, what interest rate, loan type, and you wanted 16k in closing costs. I'll take my business else where next time.

The only person that was kind with us , was Julian. our closing date was postponed 3 times for no really important reason , the last one was because you need my paystub, but you never asked for it . This caused to us wasting to much money in Airbnbs And storage . We have 2 girls that hadn't bad experiences in this process.

The entire process lacked communication. Every time I needed information or had a question I would reach out and often not receive a response. I had to circumvent at one point and contact another employee at New American Funding, As well as send multiple emails. My biggest complaint is often I would reach out asking what needed to be done next for the response to be had just changed, or being provided the information very delayed. The only time Heather reached out to me was when she wanted me to share my appraisal information with another customer. Never once did she reach out to me to inform me that the credit score requirements had increased by just a few points or did she reach out to me to let me know that I had met the new requirements. Both times I had to contact her. on top of that, she started to give me bad information in regards to my loan even telling me that it would take several months for the processing to be complete, only for me to find out when I pointed out the information seemed in accurate that she told me she was in fact, giving me bad information and would contact me back. Never to do so, until I reached out to her a week later.

Communication. Everyone but Kim Anderson and Michael Sena was hard to get a hold of. They were the only ones that truly gave me answers when I was confused. They gave me proper updates while no one else does. The whole team was at different places in my loan and they never knew what was going on. It made it extremely frustrating and I hated the entire process

Advising someone to sign a document that I pointed out was incorrect strikes me as fundamentally flawed business values.

Angela was GREAT and super fast at responding super friendly. I am borrowing 225,000 i would expect some decent customer service.