New American Funding Reviews

communication completely faltered shortly before the original close date, which led to several extentions, issues, and information/assurances being provided that weren't accurate or possible. The consultant worked hard to rectify.

Communication!

Her explanation was often not through but rather confusing. It would have made a difference if she took time to explain every step of the process and what to expect.

Several emails and phone calls were never answered. The process took an inordinate amount of time to finish, leading to extensions and more costs. I have refinanced several times before, this refi is the most frustrating and most expensive.

i received no guidance only calls to provide information and lock for closing. everything was unorganized, last minute and delayed due to this. poor closing experience with no call to me to explain or apologize. was not able to get my keys and complete closing due to your disorganization.

What I will say is that Dianne did eventually get the job done. I can also say she was never rude with me however...When I started this process with NAF cash she said she had done it before. It did not seem like it. The communication was minimal and she made it a point to tell me how she had to work miracles to get my loan approved...yet I was pre approved from the jump. I was told I could sell my house for top dollar and as long as I sold in a few months I would be fine and my payment wouldnt be over 2100 a month. It was not fine. My home stood on the market for over 6 months and I am paying NAF Cash over 14k in rent back, hoa fees, and property tax fees. Is my payment 2100 a month ? No, it is more like 2600 a month. After all closing costs and learning of what I needed to pay off in order to just qualify for the new home loan I made nearly zero profit, dispite having recieved nearly 80k from my previous home. If I would have known upfront how bad this process was going to go, I would have never done it. I would NEVER recommend it to anyone. The only person who ever made me feel like a human and showed sympathy was Cassandra from NAF cash. She was absolutely wonderful. I will be leaving a review on google and it will be scathing unless someone from naf cash gives me at least half my rent back money. Wishful thinking? Maybe...but I feel I was totally taken advantange of with this NAF cash program.

While Deborah is a delightful person and was always polite, her work ethic came off as clumsy. Ms. Huddleston was negligent in her review of documentation prior to having my wife and I review and sign. We were asked to provide numerous documentation multiple times when the documentation had been uploaded previously into the system. The most troublesome part of the whole experience and what brought me to even thinking of leaving such a low rating was the issues at closing. During closing we were presented with the first document and immediately I found that the address for the property was incorrect. Hindsight we should have postponed the closing but didn’t. Continuing with the closing we were told that we could strike through and initial the incorrect data and were reassured that this would be the only instance. As we continued with the closing, we identified no less than 20 times the incorrect data had to be struck through and initialed. My wife and I found this to be extremely unprofessional and very careless. We will not be recommending Ms. Huddleston or her company to anyone we know. We should have stopped midway through the process with Ms. Huddleston and went with another company.

multiple occasions where vital information was not communucated to us. lack of transparency. we would email questions and the only response we would get would be "out of office" and never addressed. we've been thru the loan process several times and this was the most frustrating experience. it felt like our business wasn't important.