New American Funding Reviews
Review by Sarah Cartagena for Anonymous Anonymous
Completed transaction on February 7, 2017
Communication and accurate information being provided. Also using assistants who are able to complete tasks and have a knowledge of the field in which they work. Follow through with assistants gathering documents and the right knowing what the left is doing would provide a better experience to future clients. James himself was always pleasant but the lack of competency from his assistants out weighs him being pleasant
Review by LINDA NEILL for Anonymous Anonymous
Completed transaction on February 6, 2017
Mixed messages from loan officer; however, processor, Jose Ridriques, answered my questions in a manner I could understand. I felt Scott Twomley was unhappy I asked questions and gave different responses for the same questios. He used more than one label for the same item causing me to misunderstand what was going on. Due to the process taking over six months, my loan amount changed significantly to a much higher amount than I really wanted. I'm glad it is over!
Review by Jessica Banks for Anonymous Anonymous
Completed transaction on January 18, 2017
It was nearly impossible to reach Sean on the weekends which is when I needed him most to put in offers. I often times would request multiple offer letters before I actually needed them just so that I had them ready and available when I did need them. Sean had multiple excuses When he was not contactable via phone or email. The worst part was that Sean disappeared when it was time for me to close. He insured me that we would close on time but when that didn't happen Sean disappeared.
Review by Jane Trevorah for Anonymous Anonymous
Completed transaction on January 5, 2017
Effective communication between departments. Keeping my real estate agent in the loop. Attention to details e.g. providing the correct fax number Treating clients as if they were family, not just numbers. Very disappointing and frustrating experience. Be professional when addressing people, terms such as hun is in poor taste.
Review by Walter & Evelyn Calder for Anonymous Anonymous
Completed transaction on December 26, 2016
Return phone calls. Papers with MAJOR errors sent for signature. Walter felt put down and disrespected. It seems to have all come out as promised, but we were sometimes close to cancelling.
Review by Oren Young for Steve Schauer
Completed transaction on November 24, 2016
Stop being a sales person! Be a partner and act as a fiduciary of your client. I felt at a certain point we were being baited and switched in programs...promised a rate but ended up in a higher rate program...and more fees. Also, closing cost grossly underestimated. It was the most stressful mortgage experience I have ever had. Act for your client as if it was your own money.
Review by Gisel Castro-Romero for Anonymous Anonymous
Completed transaction on September 26, 2016
My original start with new American company was amazing, no call went unanswered or question. The downfall was when they lost a good person to their team I was then passed onto Julia. It was always a hard task to get a hold of her, and when you did she was always stepping into a meeting. Or she'd have to look at my file and I did not get a follow up until the next day. She actually questioned who I was twice and she said I'd have to forgive her since she deals with so many people.
Review by Robert Manriquez for Anonymous Anonymous
Completed transaction on September 7, 2016
60 days to close, thousands lost in revenue, subpar communication, incompetent underwriters. This is my 5th transaction with New American and will be my last.
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