New American Funding Reviews
Review by Michael Coulombe for New Jawaid
Completed transaction on September 7, 2021
Had to reach out multiple times to get questions answered, did not call/email when I was told I would be contacted. I had to call to get my questions answered.
Review by Charles Lingo for New Jawaid
Completed transaction on September 7, 2021
Better communication regarding needed repairs in order to fund. Faster responses to inquiries. I should not have had to pay extra points to keep my locked rate when everything could have concluded faster. I replied to each request within days. You didn't push the appraiser nor did you respond to my inquiries when the appraiser finally appeared. You allowed the appraiser to bill me as rural property when I am not rural.
Review by Brian Yoder for New Grifa
Completed transaction on September 7, 2021
It seemed to take a lot longer than any refi we've done in the past and there was limited communication. Also, random people would call or reach out without any introduction from Toni. I had multiple people from NAF or the closing firm call me and ask for my personal information to confirm my identity even though they had called me. Seemed a little sketchy at the time and I've never had another bank do that. The portal is good and the closing went without a hitch.
Review by Linda Hooker for New Grifa
Completed transaction on September 7, 2021
Took a very long time! Everything was questioned and requestioned unnecessarily. Finally financed then received letter stating it was not financed and I was responsible for all fees incurred for late pay off. Contacted tee Thierry re: letter still no follow up!
Review by LeTeshia Barnett for New Grifa
Completed transaction on September 7, 2021
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Review by Jennifer Brown for Stephen Bergdahl
Completed transaction on September 7, 2021
I needed feedback and requested to be contacted multiple times. My initial contact was very informative and he was wonderful. Any time there was a problem and I finally got in contact with him, he was helpful. I requested feedback and had a question after closing and still have not had a response.
Review by Richard Schwartzenberger for New Nitzen
Completed transaction on September 7, 2021
Purely the principle of it. Credit was suppose to be $1,629. Requested twice to have this fixed. Closing stmt was $1,596 credit. Not sure why you needed the extra $35, but all anyone has is there word. Cannot recommend your services ever. Hope the thirty bucks was worth it. Sorry - Rich...
Review by Heather Cannon for Kevin Knutsen
Completed transaction on September 7, 2021
My biggest complaint was lack of communication. There were problems with the appraisal that were not communicated to us. I had to contact the company after not hearing anything for 10 days. It would have been appropriate for them to reach out and let us know that the appraisal was being sent through a review process and not just contact me after I had reached out. A customer should be contacted immediately when there is any change not just a positive one.
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