New American Funding Reviews

I would have appreciated better communication, technical support, and consideration for our personal info. Our NPI contained within the loan disclosures was sent via unencrypted email by Ray without our consent. Related to the cause of that unsecured transmission of personal information, there was a last-minute scramble, while the movers were at our house, to sign and back-date a number of loan discourse documents. The process felt unnecessarily rushed and unprofessional.

The underwriting process and communication about it was awful. Rather than asking for everything needed from us, we were asked for list after list of documents, we always answered within hours, then we were asked for more list of docs, and more, and more. It was a cycle every day for about two weeks. When we asked why it was happening, the excuse we got was that many people were in our file. The message was poor coordination on your side leading to daily fire drills and wasted time on ours.

More honest transparency. Increased the interest rate without advising us which would have cost an additional $8,000 over the life of the loan. Not letting us know about the supplemental property tax we have to come up with. Not giving us enough lead time when it was our turn to do something it was very rushed and had to be done now. We did appreciate electronic signing and the notary coming to us.

There were numerous small clerical errors that kept reoccurring through the varies editions of the documents. I eventually gave up trying to correct them. The main problem is that on several occasions I asked about your document retention policies. I explicitly stated that I didn't expect Quito to know the answer but to let me communicate with someone who would. It was like communicating with a black hole. Complete silence on the matter. I was dismayed to see that thebrokernetwork.com still

Very polite and very knowledgeable

Communication was non-existent. I asked the same questions over and over without an accurate response the entire time. Joel was a great help and responded when Delilah wouldn’t. I was told I would have $0 cash to close multiple times and ended up taking $3500+ cash to close with last minute notice.

James is an extremely nice guy and means very well but he over promises and under delivers. He was constantly setting deadlines that he would fail to meet or say he would call me with an update but then would not communicate. Ultimently the loan went through fine and in decent time but quite a few things changed within the loan over the course of the 30 process and he did not communicate them until it was time to sign. It was disappointing and made the loan not feel like a win.

1. Initial disclosures did not reflect accurate title/escrow fees despite NAF having those fees available to them prior to receiving them. This caused surprise fees that I wasn't aware of and thus creating personal budgeting constraints. 2. Despite to agreeing to no points, the disclosures continued to reflect the points added until emails were exchanged to remove them. Even then, it sounded like a favor and not an agreement. 3. Promise to honor a 'float down' on the rate was simply not honored.