New American Funding Reviews
Review by Christopher Hardin for Stephanie Moyer
Completed transaction on August 18, 2021
I’m sure you’re great but we really didn’t have any communication except for a couple of progress emails at the end of the process. I do like the co-branded messaging though.
Review by Amy Davidson for Anonymous Anonymous
Completed transaction on August 18, 2021
Miguel was nice but overall it was a terrible exp and I will not refer to NAF. On multiple occasions my documents did not reflect the terms & multiple delays and time reissuing docs was frustrating because there were requirement not communicated until the day of closing. When the closing did occur (3mos) the loan amount had been decreased. That defeated a major goal of the refinancing which was to pull some equity for repairs. He said he could fix it but I had lost confidence & patience!
Review by Nichole Miller for Noel Stiller
Completed transaction on August 18, 2021
I would have liked more anticipatory guidance around what to expect throughout the process. I had to upload some of the documents multiple times because “they weren’t going through.” When I called tech support they did not solve my technical issues. I continued with your company because of the good interest rate.
Review by Victoria Reich for Anonymous Anonymous
Completed transaction on August 18, 2021
Communication was poor. Returned calls or texts were late a lot. Some returned calls or texts were days apart, one was a week. Mike had many excuses as to why he was so late returning calls or texts. I get that we all have issues in our personal lives but Mike has an assistant so I wasn't sure why he didn't have her communicate while he was having personal issues. I had to call his assistant to find out why I hadn't heard from him. He seems like a nice guy but the communication was a two.
Review by Lyndel Grosskopf for Vanessa Sharp
Completed transaction on August 18, 2021
Vanessa could have been much more professional in her handling of this loan from start to finish. She was not good at communicating or following up on many issues-it took days on end to get documents prepared then corrected on multiple occasions. She seems overwhelmed and had personal issues with her kids, Dr. appts and a funeral that prevented her from getting loan issues addressed. She didn’t even tell me when my loan funded until I had to contact her to find out. I know 2 others had same iss
Review by Delora Lothenbach for Sao Vang
Completed transaction on August 18, 2021
The level of communication from Shao was the worst I've ever had with a loan officer.
Review by Brandy Carrillo for Matt Allsopp
Completed transaction on August 18, 2021
I have been through several refinancing transactions over the last 20 years and this was the worst experience I've had. The communication was almost non-existent unless I reached out for updates. Even when I reached out for updates I was rarely provided substantive information. The entire process took over 3 months to close with 2 rate extensions. Even after funding, a check was sent to my private lender to pay off the prior loan when they had requested and provided wire instructions.
Review by Alyssa Knight for Andy Ward
Completed transaction on August 18, 2021
Very disappointed in the lack of communication when I had questions or asked him to run numbers so that I could get a general idea of my situation.
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