New American Funding Reviews
Review by Dane Dunn for Matt Allsopp
Completed transaction on August 19, 2021
The loan took absolutely forever. You guys asked for more information then I have ever had to provide. We were literally ready to switch companies. Something that took weeks took months.
Review by Scott Buttrick for Christopher Kim
Completed transaction on August 19, 2021
Chris started strong, but was MIA the last two weeks prior to closing. Marilyn on the other hand was awesome. Marilyn was on top of everything and communicated quickly.
Review by Brenton Jacobson for Tonya Sample
Completed transaction on August 19, 2021
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Review by Anim Aweh for Micheline StFleur
Completed transaction on August 19, 2021
I’m not sure that i was given the best advice as a first time home buyer. Especially around interest rates. However this was a learning experience.
Review by scott kimener for Justin Brown
Completed transaction on August 19, 2021
Unavailable,Disorganized and deflecting. After Alisha took over she worked very hard and had a more customer service presentation then her Seniors. Thank you Alisha for all of your hard and explaining or finding out any questions that I had.
Review by Alfred Kenyor for Anonymous Anonymous
Completed transaction on August 19, 2021
Better customer service would be great. I understand that we are in the texting and email era, and everyone is busy, but sometimes, we needed to ask important questions, but we could not get the immediate response over the phone.
Review by Edward DeVincenzo for Patrick Sell
Completed transaction on August 19, 2021
1. Patrick did not monitor the progress of our loan, his assistant Lisa did a lousy job and Patrick was out of the loop. 2. There was a problem with Experian we submitted documents, Lisa did not followup until I e-mailed her a week later. 3. There were tons of typo's in the final documents, they didn't even have the right address on some of them. 4. When I read bad reviews on the internet, I thought it was from first time home buyers who didn't know the process, but we have closed over 10 loans.
Review by Jesse Bracewell for Justin Lee
Completed transaction on August 19, 2021
This is an overall review of Justin and his team (not just Justin). Lack of communication, rude email response when my wife asked for more information regarding closing issues, and asking the title agency to not copy us on communication when we specifically asked to be copied on all communication were some of the big hitters. Clear communication was our expectation, and we were left frustrated with that.
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