New American Funding Reviews
Review by David Fortner for New Sweet
Completed transaction on September 9, 2021
Bridgette was very helpful, but other staff at NAF made the overall experience unpleasant. They misplaced several documents - for example, my contractor had to send his COI 3 times. In particular, the underwriter assigned to our loan made some demands for documentation that were simply ridiculous, totally unnecessary. We almost missed our closing date due to last-minute demands. I understand and appreciate due diligence, but this underwriter went far beyond that.
Review by John Madison for New Sweet
Completed transaction on September 9, 2021
Bridgette was pleasant to work with, helpful and courteous. There were times I wish communications were better. I think if cost estimates at the beginning were accurate instead of significantly lower, and if the closing estimates didn't change multiple times I would have rated my experience better. New American appealed to me because they were not going to sell my loan off to a big bank. I now have an opportunity to build a good relationship with my lender.
Review by Jennifer Johnson for Brittany Mclendon
Completed transaction on September 9, 2021
More communication. Especially when emailing documents to be signed. We where 1st time home buyers and would have liked a better explanation on the documentation. Other than that the process went smoothly.
Review by Raheem Williams for Brittany Mclendon
Completed transaction on September 9, 2021
Brittany made sure that we was able to close on our home on time
Review by Tocoma Vazquez for Brittany Mclendon
Completed transaction on September 9, 2021
Need to verbal communicate better with clients.
Review by Russell Jenkins for Brittany Mclendon
Completed transaction on September 9, 2021
I felt out of the loop
Review by Sandra for Brittany Mclendon
Completed transaction on September 9, 2021
Wanting a picture of me and My friend Mrs Bowers was just a little to much. And I was wondering if it was the Mtg co it USDA who wanted so very much for a loan it seemed excessive to me.
Review by Debra Backlund for New Welch
Completed transaction on September 9, 2021
Advise the customer in the beginning who is "who" within the organization. Who does what, who is the best person to contact with questions. Provide a list of "next steps" with a timeline. Don't assume that people know what real estate terms mean. i.e., "escrow". To me that meant funds would be held in escrow, but used as associated with our loan, it meant funds would be released at closing for a roof and the attorney "would hold" the checks. Turns out that didn't happen either. CONFUSING
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