New American Funding Reviews
Review by Tristan Toney for Matthew Hoffman
Completed transaction on September 9, 2021
We were not pleased with the service we received. One of the main reasons was the fact that our contact said "not only will you be losing out, I will be losing out as well" and on another occassion I said to him that I may not refinance through NAF and he said "I hope you understand I've invested a lot of hours on your loan". Overall it was just very unpleasant. My husband and I both said that if we refinance again it will not be with NAF.
Review by Corey Fratus for David Castillo
Completed transaction on September 9, 2021
Better communication on the fact that I would have to pay a closing fee. I was told by David on numerous occasions I would owe nothing at closing. Then on my actually closing day when I was signing my paperwork I was then informed at that time. That is not how I should have been informed. I was never told there was even a possibility of owing anything at closing and then had to rush around to wire the money.
Review by Joshua Jordan for Ashley Riley
Completed transaction on September 9, 2021
Communication was terrible, not Ashley in particular but throughout the entire refinance process. I started this process in May and didn’t close until 2 days before Christmas. Would not recommend New American after this experience.
Review by Jeanmarie Visconti for Mark Esterholt
Completed transaction on September 9, 2021
Hi - New American Funding dragged its feet on verifying my loan despite me getting in all my documents on time. This caused the costs and points to go up significantly. Despite proving that this was not my fault, Mark repeatedly said sorry nothing I can do after checking with his higher ups. Mark was very responsive at the beginning but then completely disappeared off the radar when I needed answers on trying to get the costs reduced. I almost canceled my loan.
Review by Cornelius Persaud for Antwaun Dawson
Completed transaction on September 9, 2021
Na
Review by Enrique Esparza for Antwaun Dawson
Completed transaction on September 9, 2021
Antwaun was pleasant to talk to seems like a good person. It would have been nice to get weekly or semiweekly updates on our refinance status. It would have been also nice to have better communication from Antwaun. I had to be asking via email on our status and at times got no replies to our emails. A better more personal service would be nice.
Review by Janine McGowan for Kathy Le
Completed transaction on September 9, 2021
The ball as dropped in every way possible. The DAY BEFORE closing is when the client, title company and real estate agent was informed that the loan was being denied and that they would not be closing. They said they did not receive paperwork from the condominium, appraiser and insurance company, however, I believe they did indeed have all the inform needed after all becasue they posted received later that day. We had to get two extensions for closing. A very poor experience.
Review by Brian Sweeney for Valerie Bommarito
Completed transaction on September 9, 2021
Better communication about the loan status and updates.
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