New American Funding Reviews
Review by Dylan Ventra for Anthony Carlson
Completed transaction on September 25, 2022
Communication and availability. It was far too difficult to get anyone on the phone. Emails and text messages were left without response for several days. The entire process took over 2 months when we should have been able to complete the loan in 2 weeks. After the first 3 weeks of waiting and receiving little to no responses we discovered that the documentation was never actually submitted and had to start over anew. This discovery was only prompted from my own inquiries to the leading organization (spring eq) and could have potentially been drawn out even longer. Overall when I did finally and rarely speak to Anthony I was happy with the result and he was patient and understanding of my needs.
Review by Aaron Dock for Mobin Choudhury
Completed transaction on September 24, 2022
I received very poor communication during this process. Had several changes occur without clear explanation. Example: Had closing disclosure changes a few times and was just sent an email without any attempt to call me to discuss. Only received a call when I had not signed the document in a timely manner. This, to me l, was not an indication of concern for me as the client, only a desire to move forward with the process.
Review by Kyle Mandryk for Mallory Depuy
Completed transaction on September 23, 2022
Didn't know how the process went in Illinois
Review by Shay Shay for Colleen Horning
Completed transaction on September 19, 2022
Working with Colleen I felt like she didn’t have time for us and was maybe judging our circumstances because we weren’t the ideal easy mortgage. Thankfully we were able to find a mortgage lender to work with who was willing to work with us and really put in some compassion.
Review by Bill Bexley for Cathy LaRock
Completed transaction on September 12, 2022
Poor communication to my client and extended closing delays without follow up
Review by Kelsey Weitzel-Leishman for Kelley Team
Completed transaction on September 9, 2022
The agent we worked with advised us incorrectly on a document we did NOT need to close (and which we have never needed when buying our other homes), which resulted in our interest rate increasing. I would not recommend this company to others.
Review by Ashley Thach for Rob Briggs
Completed transaction on September 3, 2022
Communication was little and last minute. Data on documents would change without explanation or warning. Did not feel he was acting in the best interest of us.
Review by Steven Benirschke for Louis Wonio
Completed transaction on September 3, 2022
Communication is KEY!! When a client has to chase for communication, whether it’s from the assistant or representative of your company, it’s wrong. Knowledge is also key. Working with the VA loan program, it claims in your ad that your representatives know about it. It seems it wasn’t the case for me. Biggest thing once again for me, lack of communication. I will never suggest your company to be a lender. I have told Louis this before, especially because things have gotten frustrating and hectic. 48 hours is a bit too long when a client is in the buying position. You asked for my feedback, you got my honesty. Not bashing anyone, just my perception of this whole process.
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