New American Funding Reviews
Review by Lorena Bolding for Melissa Gibson
Completed transaction on June 13, 2023
This was the worse mortgage process I've experienced in the 8 homes I've purchased.. Lots of duplicate work when it came to submitting documents and lots of separate communication. It felt like I was constantly redoing the same work.
Review by Daniel Rodgers for Kara Cuka
Completed transaction on June 3, 2023
More thorough communication would have been useful. We had to reach out to Kara to check the status of the rates to lock in because we noticed the rates going up and closing was about a month away. That same day I even reached out to my previous mortgage lender and she told me that she had contacted her clients the week prior to take advantage of the rates prior to the anticipated increase. It would have been nice to have gotten the same opportunity. In my experience my past mortgage lenders were watching the market closely and providing guidance so I definitely felt they had my best interest at heart.
Review by Rodrigo Garcia for Yoshi Lazo
Completed transaction on May 21, 2023
Only after closing I found out he charged me 2.97 points or more than 8900 and I end up at 6.2%interest Why I pay that much for discount points and didn’t get it I am feeling robed
Review by Devery Hoppe for Ruth Danielson
Completed transaction on May 1, 2023
Pretty much couldn't get ahold of her for 3 weeks my realtor tried getting a hold of her as well and had the same issue. Was way more stressful then it should of been. Plus my closing date was moved which is irrating
Review by KYRA GRIMM for Matt Allsopp
Completed transaction on April 18, 2023
We never once spoke to Matt. We tried to call at least a few times and our calls were never answered. We ended up working with Jessica and she was great but she doesn’t know Texas real estate so that was tough. My husband and I work in real estate. This whole transaction, both legs of it, were awful. What was supposed to be happy and exciting was beyond stressful. It felt like nobody knew how to do their job and I kept having to step in to do it for them. Unacceptable.
Review by Maria Diaz for Lindsey Andrus
Completed transaction on April 4, 2023
Better communication. Need more organization. More one on one time. Better referrals.
Review by Tara Casey for Jason Thomas
Completed transaction on April 1, 2023
If the communication was better.
Review by Jennifer De Villez for Kelly Hames
Completed transaction on March 23, 2023
The last minute items that should have been completed a WEEK or more prior to closing were unbelievable (financial information from borrowers, the amount to wire for closing, net settlement sheet, etc.). Just TWO days before closing, we get a 'draft' CD that was sent from the title company, not NAF, which is where it should have come from. The processor, Ashlee, was incompetent from the beginning. She confused numbers, misspelled word, led us down a rabbit hole. There was VERY poor communication between Kelly and Ashlee. The MORNING of closing, the numbers were incorrect on the CD Ashlee sent to the title company. Unbelievable unprofessionalism. I will never recommend NAF as a lender.
Smart Moves Start Here.