New American Funding Reviews

COMMUNICATION and INITIATIVE to make the process work smoother.

If the information I was given at the start of this working relationship held true to the end regarding down payment and securing a loan that DID NOT include mortgage insurance I wouldn't have felt as though I was taken advantage of. I was blindsided at closing and there were times I felt during phone conversations that they didn't know who I was. I trusted them because they came recommended. I would not recommend this company to anyone purchasing a home.

Our previous Loan Consultant (who was wonderful) left NAF so we were passed along to Toni. The HELOC loan process was a dumpster fire from the word go. Incorrect loan docs and payoff amounts etc. I had to make 3-requests to revise documents before they were finally corrected. When we asked about a fixed rate vs an adjustable, all communication basically stopped with Toni and she basically sent us a link and told us we had to do it completely online, yet it listed her as our loan consultant. This is a very broken process and was very frustrating. It made us feel that our loan was not important to her, or NAF. When we asked questions we were told to call customer service (who was also not helpful). We then felt forced to stick with the adjustable rate HELOC so we could work with an actual person to get through the process as our comfort level had decreased substantially. We were told our loan would fund on the 11th (today). I emailed our processor yesterday to see if we were on track, and got an out of office reply that she was out until the 25th, to reach out to our loan consultant with questions. Toni referred us back to the processor. I reached out to the processors manager, Andrea, and we were told they just got the docs yesterday (when the Fedex shows they were received Monday morning) and they were being "reviewed" and she would watch for funding. We asked if we could pay to have the payoff checks overnighted and were told by Andrea she would have to ask Title and would let me know. It is now nearly 4pm on the day we were supposed to fund and we have not heard back from anyone on the status of our loan, whether we can have the checks overnighted or even if it will fund today. Communication was very poor throughout this process. We really wish now, that we would have stuck with our Credit Union for this HELOC as we originally planned. People still like to work with actual PEOPLE and they key to good customer service is clear communication. That is what could have made this experience MUCH better.

Everyone from Brandon to his boss to that person‘s boss knew about the situation that Brandon put us in during our close and it’s still took nine hours for us to close. I felt there was no sense of urgency to correct the situation immediately the impact was not only on myself, but on my realtor and the title company.

Due do multiple oversights and lack of communication this loan process was delayed far longer than it ever should have been.

All of the dollar figures are set and doc or change. For example loan amount, interest rate locked in, closing fees and several other costs that are constants. How is it possible that the closing cost changes 4 times in 48 hours. We received the “final paperwork” at noon on day of closing, when we entered the meeting, the closing fee went up $1800. We were told to not question it and just get out your checkbook. It was rude, unethical, and “bait and switch tactics. There is not an acceptable reason for the falsification of either the final paperwork or at the closing. We can not understand how this can be legal. We are one customer so it will not bother you. But I promise to warn everyone about your unethical practices and apparent lack of professionalism.

My whole experience was not great. It wasn't Kelly, just the whole experience from start to finish. It was a new build so that had a lot to do with it. The interest rates were horrible. Communication was not good and a lot of balls were dropped but ultimately I'm thankful it's over and thank you for your help.

the only good thing JAKE is a SALESMAN