New American Funding Reviews
Review by Michelle Reyes-Smith for Zoae McMillion
Completed transaction on December 17, 2021
More communication
Review by Rosanna Scarpati for Jack Blower
Completed transaction on December 14, 2021
It would have been smoother if the Representative knew a bit more about real estate rules regarding signing and rate changes/larger down payment relationship and relayed that to the customer in a timely manner. He also asked me to have my husband sign and I had to push back and explain that didn’t make any sense. It made me feel like I had to educate him and It made the process more stressful and frustrating for me. He was very pleasant and responsive in general but I felt the need to escalate things to Sergio as I wasn’t getting true answers to my questions. I don’t like made up excuses on why my rate wouldn’t go down when asked to increase my down payment. I am a competent adult who has worked in the financial services industry for over 20 years. In the end I let it go, but I expected a better explanation at the time.
Review by Harry Eaves for Serafin Hurtado
Completed transaction on December 14, 2021
Better communication of conditions needed from buyer. Also, it came across that some of the procedures with CalHafa should have been done prior to submission. It felt like we were always 2-3 days behind in the process and we never caught up.
Review by Michael Casey for Michael LeMerise
Completed transaction on December 10, 2021
It was fine.
Review by Edward Barrows for Hunter Hinton
Completed transaction on December 9, 2021
I guess better communication and a faster process. I would have thought someone would have checked actual payoff on my existing loans before having cash out checks being written on numbers gathered 60 days prior. I should have asked prior to signing final docs I guess. But in the end it all worked out.
Review by Margaret Nissen for New Morrow
Completed transaction on December 9, 2021
We had to communicate with Christine more than Chris because Christine was available whereas we always had to leave a message for Chris. When using Christine, we were happy with her knowledge, but not with timeliness. I had to email her a week before we were to close because we had not heard anything for at least 10 days.
Review by Stephanie Perry for New Smith
Completed transaction on December 9, 2021
Better communication and explanations throughout the process.
Review by Darcella Graves for New Trefry
Completed transaction on December 9, 2021
My closing papers were incorrect. There was no one to get ahold of when they were not correct. I had to reschedule my closing. The second notary was very new and had to come back out to finish papers. I think it would be ideal to have contact information, just in case an issue arises, available before closing.
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