New American Funding Reviews
Review by Aleena Leary for John Jennings
Completed transaction on May 25, 2024
We weren’t communicated with on why we needed to submit certain paperwork. It was just “you need to turn this in so the underwriter can have it”. We shouldn’t have had to talk with John’s boss for explanation. Bryan never answered his phone unless he needed something. John lost his cool multiple times. Any question asked pertaining to the underwriter it was responded with “that isn’t important “. John gave a lot of attitude and seemed annoyed when we had questions. As a first time home buyer I was already overwhelmed. John and his team did not make it any easier. Jordan was annoyed every time she answered the phone. The team just was not pleasant at all. I would never recommend and have been spreading word to not go with this Lendor because of our situation. When we finally did close NAF didn’t transfer the right amount. They were short $12,000 and we were told we couldn’t have the keys because if their mess up. It was one thing after another and just a miserable experience.
Review by Patricia Arana for Ron Sequeira
Completed transaction on May 22, 2024
His lack of communication, him and his team taking over 72 days to close a refinance.. completely worst experience I have ever had... I have a 3 bedroom 4 bath I showed him public record proof it after he sent a appraisal company that said my house was 2 bedroom/3 bath.. it completely threw my refinance off he didn’t fight for it.. I showed him what my realtor showed me.. what was in public record.. I pay taxes on a 3 bed for bath!! He sent me different ## multiple times. Not professional
Review by John Vitullo for Daniel Arias
Completed transaction on May 22, 2024
no comment
Review by Nicole McAlister for Jesse Valenzuela
Completed transaction on May 12, 2024
It was memorable but not what I expected. Your loan officers and processors should effectively and efficiently communicate with clients. Respond in a timely manner.
Review by Suzann Harms for NMLS 6606
Completed transaction on May 6, 2024
The communication was very poor. We were not told who the loan processor was or who else would be involved in our transaction. We started getting random requests from people and agencies we did not expect. The timeline was not communicated well at all. We began getting "any day now" from Wassef at about two weeks when the process took almost 6 weeks. He kept us dancing around when he could have simply said the process takes 6 weeks. Be honest, don't jerk us around.
Review by VERONICA ALDANA for NMLS 6606
Completed transaction on May 2, 2024
We are not happy with the experience we had in our transaction.
Review by Lauren Courtney for Brent Scheffler
Completed transaction on April 25, 2024
This process was very slow and took over a month to complete, despite me responding to all requests within 24 hrs. We had our first closing date cancelled without any notification, and our second closing was rescheduled multiple times. I constantly had to reach out for updates.
Review by William M Grove for NMLS 6606
Completed transaction on April 17, 2024
As a first time home buyer I didn't expect the process to be quick and easy, but I also didn't expect it to take as long or have as many issues as ours did. I expected a little more effort from the loan consultant. If it wasn't for our realtor and myself pushing the deal would have never gone through.
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