New American Funding Reviews

Just more communication throughout would've significantly helped.

When calling corporate and management several times and leaving messages for a return call. a call back to discuss would be not only a courtesy but good business procedure. Still waiting for Tom Detoro to return several messages. Very unpleasant experience.

Started this loan process March 29th, 2024, didn't close until July 15th, 2024, constantly signing the same paperwork over and over, the communication wasn't great, just got something in email and had to take care of it immediatley. Felt like our lives were on hold the entire time. This is the 3rd time I've mortgaged with New American Funding. The first two times were easy, pleasant and quick. This third time was painful, long and a s*** show.

More knowledge of the loan process and better communication would have helped. Numbers keep changing, there were hidden fees and just wrong information was given. Rogelio needed to be more honest with us up front. We felt lied to and would have never moved forward with him had we known what the right information was from the beginning. We felt as if we were just another number/commission check and our best interest was not in his hands. The loan process was too long, and stressful.

Being more forthcoming with information. We were supposed to close on October 1st, and closed on the 26th. In between that time we received many many messages (almost on a daily basis) that the docs were going out, but instead of docs going out, more questions were being asked. Which tells me that either our information was not being looked at clearly before the word was going out or or we were being told the docs were going out to “shut us up”. Home buying is stressful for everyone, but I feel

We did a construction loan that will later turn into a conventional loan. Although this is a more involved process we were told that the company had experience with this type of loan process. Every step of the way we got confusing or conflicting information which made it difficult for us to feel confident or informed in the process. This process; including loan estimates and closing disclosures should be revised. Documentation needs to be broken up more clearly for the client to see what rates etc apply to construction loan (12 month) and what they are agreeing to for the conventional portion at the end of the 12 month build period. Clients should be consulted on final numbers prior to being sent packets that must be signed which show incorrect and confusing information. Even when they are estimates, this can be frustrating and confusing to clients trying to understand what they are agreeing to. The coordination within our loan officers group was poor, we ended up working with many different contacts, sometimes only one loan representative would be included, and they would lose emails/documents that we had provided even after they had responded to us as received. Toward the end of the process there was multiple times that I had to be the one reaching out asking if things were still moving and what the next steps were. After weeks of back and forth, we were asked to provide additional information that had been discussed earlier in the process and should not have waited until the final hour to be finalized. Delays like this in communication caused our signing date to be extended, an additional credit check to be ran, and construction to be delayed. Delays like this are sometimes unavoidable however it felt that if the process had been more organized we might have been able to avoid such a rush at the end of the loan process.

If we would’ve gotten the financial assistance he said we’d get along with getting the straps put in under the house like I requested

This isn't just about about Diane !!!! The circumstances with my health . my employment status my income issues were MAJOR contributors factors thay influenced low review Your agents unfortunately don't deserve this low rating. In my.opinion there should be someone tracking the progress and knocking down the road blocks From my perspective this. should have been a ":some dunk". The loan amount $220k. property appraised at $350 with an additional 6 acre lot available. Please feel free to