New American Funding Reviews
Review by Byron Laclair Alexander for Amy Chick
Completed transaction on October 4, 2024
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Review by Sandra Maria Vargas for Dianne Steffey
Completed transaction on September 10, 2024
Communication and response time can be improved. Staff don’t seem to be in synch.
Review by Kristen Bohn for Matt Capehart
Completed transaction on September 10, 2024
Better communication with me and the buyer. When asking for an explanation on thing with this deal. For the buyer we either got no response or limited explanation that did not help our mutual client..
Review by Mohan Ayyagari for Maui Parra
Completed transaction on September 9, 2024
Be transparent, Be available for any communication. Thanks!!
Review by Bruce Meininger for Amir Jawaid
Completed transaction on September 2, 2024
Waiting for the last week to get more information from the buyer and asking for repairs. Down to the Last hour getting documents to the title company.
Review by Rodolfo Ramos for Vito Mirabile
Completed transaction on August 16, 2024
Need better communication. Had multiple delays and also had to pay $1000’s more than expected due to poor communication last minute.
Review by Dennis Aikey for Vito Mirabile
Completed transaction on August 16, 2024
The lack of communication within Mutual of Omaha is unacceptable. Had I known the refi process through MofO was going to take as long as it did I would have NEVER began the process. The fact that the name COSTCO was tied to this made me think the process would be bulletproof and I was wrong. I’m not sure how much control Vito had through the process, but he always made himself available when needed and always replied timely. It’s surprising I still had to pay for this. I could write a book.
Review by Oscar Carroll Dunn IV for Matt Biggers
Completed transaction on August 13, 2024
Communication sucks. No updates on anything at all. Hard to reach people sometimes especially at crucial times. Wouldn't respond to emails promptly, communication is terrible. Never had a right CD or estimated closing cost. Was told I was going to get a grant and then found out the day of closing couldn't get the grant, so I had to add an extra 1500$ to my closing cost. Did not know what my payment was going to be till the day of closing. Did not close on time due to Matt. Would not recommend anybody to use NAF at all. Use someone trusted and local this place sucks for communication and getting not getting stuff done. We did a 40-day closing and NAF still couldn't get all our documents and underwriting figured out even though we provided documentation same day every time it was asked of us. This place sucked only decent thing was that we received a 6k grant, but like I said we were told we would get another 1500$ and didn't know till 2 hrs before closing we wouldn't get it. Also I did not know how much money I was bringing to closing till an hour and half before closing time. 0/10 Would not recommend.
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