New American Funding Reviews

A better job of keeping our agency and your client informed of the delays and doing what you were supposed to do when you were supposed to do it. Our closing was delayed 5 hours because the bank did not have their part done. Bill attempted to blame not having the documents, but it was found that the documents had been email 4 previous times and the property departments never got them. It was a frustrating experience that let to delays, headaches and lots of frustration!

there was no competitiveness with the interest rate on offered as compared to the market when the actual loan got processed. Even after we asked for it. comminicatin was prompt at times but not consistently. Bjorn n his other colleague seem to get easily offended when there was ant ask for a better service level as a client. Once naf knew we were locked in it felt like lip service and not the best client wervice sadly . they did close the loan quickly but our credit was impeccable

Not blaming my first time home buyer, delivering ACCURATE documents on time and not at the last minute

We had lengthy and open communication with Joe throughout our journey, which is why we chose him over 3 other lenders we spoke with. We were happy with our initial conversations. Joe was patient when explaining our options to us. This is our third home purchase, so we are well-versed in the home-buying process. However, we had a unique circumstance that made things more complex. After signing on with Joe, we started to question our choice. We felt like we were constantly signing and re-signing paperwork. There were near repetitive meetings, which was difficult as parents of two young children. We did not understand why we continually needed to do "something" our lender, when that had never been our experience in the past. Things took a turn for the worse our last week before settlement. We were confidently told time and again that our file was "so clean and easy" and that we could close "as quickly as 2 weeks" so we were shocked that desipte having 4+ weeks, the day before closing we were told it might not happen. The stress this put our family and our realtor under was immense. Our sellers were supposed to close the same afternoon and were made to move their settlement back to Monday. The only information we kept getting back was that it was an "extremely busy time and after a holiday weekend." But, this should have been known all along. My husband and I signed all paperwork within 1 hour of receiving it and kept being told there was nothing we could do to make the documents come faster. In the end we settled the same day as planned, after several hours of delay, but even the morning of it was unclear if we would settle. We had arranged with our work and our childcare and we did not know if we would have to rearrange it all in a matter of hours. We expressed our discontent via phone with Joe and he raised his voice immediately. We were not happy with our service at all and will be looking to refinance elsewhere as soon as it makes sense.

overall very poor experience

I did, on the previous screen.

I believe Kevin needs more education on Texas real estate contracts. I'm not sure what else caused the lack of communication, but hopefully with more training he can do better. Overall was nice demeanor.

Did not answer my emails