New American Funding Reviews
Review by Joseph Renard for Nikea Reed
Completed transaction on September 21, 2021
Lack of communication with others. Nikea always called me back. But others did not communicate with her.
Review by Jacob Stauffer for Myra Tello
Completed transaction on September 21, 2021
More communication and updates, I had to reach out myself a lot.
Review by Rochele Heflin-Wiley for Jane Schatz
Completed transaction on September 21, 2021
We only received communication with Jane towards the end of our loan process, but she was instrumental in moving through an issue we occurred prior to closing. When we had questions and reached out to our Loan processor Brooke Povlsen there was a delay in a return response. Matt Vaughan is an asset to this team, he was very responsive and knowledgeable. He was a pleasure to work with and each interaction with him was professional and informative which alleviated stress and anxiety for us. KUDOS to Matt!!!
Review by Richard Torres for Juri Alburishdi
Completed transaction on September 20, 2021
Lack of communication at times. Wasn’t sure what was going on.
Review by Scott Butville for Ethan West
Completed transaction on September 20, 2021
Communication was marginal at best. Not as much Ethan but the rest of the team. Too many surprises in the process. I still have not had any feedback on how I would receive my cash out or anything of what will happen since the loan was funded. Also many errors in the closing paperwork. Just not a smooth process at all.
Review by James Wickline for Nichole Allison
Completed transaction on September 19, 2021
When I say I need to speak to someone in senior management on the phone that's what I mean . Not a text saying call Brandi and never get a call back. I know a lot of communication is done on email which is fine but sometimes a phone call requested has value. Brandi was wonderful. I've been in sales 35 years and if a customer calls me I call them back at some point not refer them to someone else.
Review by Stephanie Moreno for New Petrillo
Completed transaction on September 18, 2021
I appreciate everyone's hard work cause without you guys I would not have been able to get this home. Something that needs to be worked on is communication with the lender she never answers the phone and when she says she will call you back she never does. Then I have to call multiple times hoping for her to answer. When she does finally answer I feel like I'm bugging which is the worst feeling when your trying to buy your first home. Their were a few bumps in the road but that was to be expected. Other than that everything was great. I hope you guys know that I do really appreciate everything. Thank you! Also thank you to Gordon Barry and Kathy Mau you guys were awesome ??
Review by Anthony Koleszar for Shari Bell-Beals
Completed transaction on September 18, 2021
I asked for more financing options; I.e., 2nd mortgage to avoid PMI; or 20/25 yr options, no response ever. Oh well.
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