New American Funding Reviews

Kevin was not clear in his instruction to our buyers. He changed their loan frim VA to FHA halfway through the process with very little explanation. He instructed the buyers not to spend large amounts of money, as expected, and then told them that paying their rent and spending money on something as simple as getting a manicure negatively affected the loan. He then resturctured it again, causing a sudstantial delay in closing that negatively effected both buyers and seller. He also took the seller concession I'd negotiated for repairs with no explanantion to me whatsoever. Not only did he not explain it but he ignored my emails asking for explanantion. I could not get in touch with him nor could our closing attorney. Ended up dealing with the underwriter to get things done. Taking their concession without explaining it to me made me look bad and caused and my buyers to question my professionalism. It also left them in a tight situation moving in. Generally not a good experience on my end.

Ownership and solution to potentially resolve an issue would have made the experience better. Kevin was not rude. We had a nice convo/introduction and a common interest with his daughter being in the same state that my client and I reside in. The issue came from him giving misinformation then minimizing it and providing no solution for me and my client while also making excuses. I scheduled the home inspection for my client and reached out to Kevin, via phone, to verify if we needed lead and nitrate test for the Well/water since my client is VA. He answered with “no”. Fast forward to November 7 when we were supposed to close and I am being told it is not going to happen because we need lead and nitrate AND nitrite and arsenic testing (The nitrite and arsenic testing was new information. Additionally, Kevin reached out to my client for her to pay the appraiser/final inspection fee early (she said she was told it could speed things up) versus at closing with the impression that we could still close on November 7, which didn’t happen until that following Friday, November 14. I understand things happen and sometimes are out of our control. That’s not where the frustration and disappointment came from. Kevin emailed me (on Friday, November 7) a choppy transcribe of our call. Summarizing the email: He essentially said when I asked if my client’s loan required her to have lead and nitrate test done, he thought I was talking about lead paint. He continued to explain that’s why he asked me what year the house was built. He later supported his initial “no” with “I don’t think so. I think they are just making sure the well water passes inspection and is drinkable, but why wouldn’t you go ahead and test for all of the other stuff?” After the quote from our phone call, he did say his directions were messy, but he emphasized that he also said to go ahead and get it tested for those things anyway even though he doesn’t think we need them. I recognize text does not display tone so I hope this is being received in an amicable manner. Respectfully, Kevin McKinney is not a real estate agent; the same as I am not a loan officer. I am not going to explain to Kevin that when it comes to private well and septic those are add-on expenses in addition to the home inspection. I wasn’t explaining that each test is an additional $75. I wasn’t going to advise my client to pay an additional $225 on test that her loan advisor just told me she did not need. I was disappointed and very turned off when Kevin expressed that yes, he said no, but he also said it wouldn’t hurt just as a form to cover him or as he said “That was my just in case clause”. Kevin’s misinformation from his misinterpretation caused unnecessary delays as well as a bad experience. I nor my client are happy with how NAF operates. It’s not about the mistake. We all make mistakes. It’s about how it was handled sprinkled with the “that was my just in case clause… it looks like I was correct and once the company does with the email below says, we will be all right”. My expectations were more so along the lines of: when you asked if the loan required lead and nitrate test, I thought you were talking about lead paint… That was on me or I misunderstood you or I apologize for the misunderstanding… Let me see what I can do to help get this across the finish line. Instead, my client and I were met with I told you so’s that were sitting on top of I don’t know’s. NAF and its representation has revealed their hands when dealt certain cards. I am unhappy with how this transaction was handled and hope I don’t have to deal with NAF in the future. I want/need a team that when (not if) things arise in the real estate world that I have a team that’s helping each other. Not I don’t know’s and arrogant misinformed told you so’s.

Doris was rude at times, unfamiliar with the application process Specific requirements for approval. She was condescending and if it had not been for my determination and leg work to meet the specific requirements to get approved, I would have not received the loan. Unpleasant experience.

Bob did his best but Amy made the whole experience stressful and seemed unwilling to communicate effectively with the

Making sure the client was ready to an offer with proof of funds before having to make an offer. Be more proactivie rather then having be told what to do.

I did not enjoy my first time home buying with this company and i would not recomend them to any one because it felt like they waited till the very last minute to tell me to fix things or pay things off when i had asked a few weeks prior to closing if there was anything i needed to take care of before closing . It was a very stressful time and when i had a question and needed to talk to Brian but he was not returning any of my calls or emailing me back, I would call Chris and he gave me an attitude like I was bothering him cause i called looking for brian. So again my first time buying a house was not a fun experience it was more of a stressful time. In my opion to make things better for your company tell your employees to answer there phones or return calls in a timly fashion and just dont respond by email, also if the person buying a house is in the east coast DO NOT give them a lender that is on the west coast and in a whole different time zone because that was the number 1 problem I had with this company.

he wasn't terrible but he wasn't good either, unorganized, didn't tell me my monthly payment amount until the day before closing, made things difficult for not just me but everyone else involved including insurance agent.

Michelle failed to get me the final amount to wire until after end of business the day before closing. When she did, it was a few thousand dollars higher than previously projected. Michelle’s lateness forced me to wait to send the wire until the morning of expected closing, which resulted in me being unable to take control of the property until the next day, which came at great inconvenience and expense for my household.