New American Funding Reviews

Scott Chapman tried to charge us a high amount of points for an interest rate that is nothing short of price gouging. When we got better offers elsewhere he gave us something comparable but has not produced the agreed upon paperwork as promised. He makes it seem like he is doing us a favor by doing this and tried to get us to sign paperwork that didn’t have the agreed upon amounts and promised to “change” it to what we agreed to by closing. Absolutely ridiculous to ask us to sign wrong amounts

I had mixed feelings frm vry 1st phone convo with him I was impressed initially becuz he returned my call rght away on a Sat&got right2wrk but in the same convo he began2complain abt people who contct him&not ready 2purchase.After rcving preapproval things seemed2go from bad2worst! He didn't turn in ratified contract until 2wks after rcving it. Only gave $65 lenders credit even after HIS mess up,he told my agent if I would've had 3.5% dwn I could've already clsd while 4 vhda.Bad communication!

This was the most stressful closing ever. We felt unorganized and unstable and were never sure when/if things were going to happen.

STAY AWAY. This guy should be banned from the industry. He offered me fake hope. But I trusted him because he said it could be done and he'd done it countless times. On his company website he has great reviews. Obviously because they filter them. I'm now going to file a formal complaint for his dishonest conduct.

James McKibban is a disgrace to the industry. He over promised and under delivered on my loan. In fact, he didn't deliver at all. On my loan application he put my mom was my spouse because we had the same last name. That's incompetence. Then he led me to believe there was no problem until he eventually disappeared. He's a coward and negligent. Borrower beware.

James was good when he took over, New American Funding is a bad company to do business with if you are looking for customer service and pro-activeness. This company will not call you to check in nor to give you any updates. You will need to call them and hope that they call you back. I will not work with New American Funding in the future. James, this review is more of a reflection on your manager Brian Keranen, he shouldn't be in his position.

To be completely honest it would of been a better experience if anyone on that team did their job because literally no one did we were on several emails and txt with the whole team and no one communicated and if they did it was all smoke! Hands down the worst purchase experience ever! From not getting any answers to any of our questions to not knowing our Closing cost till days prior to close to being lied to and a free refinance zero cost to us turned into 8k to closing 15 days late i could

Communication. Direct questions were asked and went unanswered for days. When he did finally respond his answers were vague and not helpful. He left us in the dark. The confusion from the lack of communication almost lost us our dream home.