New American Funding Reviews
Review by Rodney Carter for James Wing
Completed transaction on December 18, 2020
Wasn’t aware of va opposition until I pointed out. Didn’t make clear of va opposition until I asked then it was to late.
Review by Brian Vonderwerth for Brian Keranen
Completed transaction on December 15, 2020
Our experience overall was unexpected and we were displeased with the lack of communication. We were very diligent in making sure we got our information in and retuning request within a timely fashion. However, we felt that it was a one way street and it was not reciprocated. Email request for clarification and phone calls made were either not returned, ignored and/or took several days to get a return response. In certain situations we had to make additional inquires and request constant updates
Review by Vicky Hampton for Anonymous Anonymous
Completed transaction on December 14, 2020
There was no communication with updates. Closing date was missed by 2 days causing rescheduling of movers, utilities, etc.
Review by Paris Washington for Kim Arrington
Completed transaction on December 11, 2020
This whole process was a disaster the way the loan was handled the money lost for unnecessary travel the failure to give accurate information this is the worst experience I’ve had in purchasing a home in my life I am so happy that this experience is finally over I am now working very hard to recoup from the Financial losses to put me back on track as planned it is my hope and prayer that the next persons who work with your organization receive more coordinated truthful and careful actions taken
Review by John Peterman for Mark Cooper
Completed transaction on December 7, 2020
The issue is not with Mark, but with the underwriter. She makes me not want to ever buy another house again.... It was easier to get a 3 million dollar line of credit than a refi. totally insane.
Review by Jared Ellison for Ryan Shultz
Completed transaction on December 6, 2020
More timely updates and transparency in the process. Also more accurate estimates of costs involved to close the loan. The estimated cost to close significantly increased and there were last minute surprises.
Review by Margaret Meenehan for Anonymous Anonymous
Completed transaction on December 3, 2020
The gift of equity was not explained well at all. Not once were we told until the day prior to closing that the seller would have to bring a check for the gift amount. As we understood it, the gift was included in the loan, not provided by the seller in check form. We also were told that NAF did not participate with any down payment assistance program but their website states that if a lender says that to not go with them so got conflicting information. It was overall very frustrating.
Review by Greg Dyer for Mike Aaron
Completed transaction on December 1, 2020
Sorry for the low ratings. Mike was a really nice guy. However, the timely communication with me was not good. I scrambled at the last minute to get to closing when he told me we were closing within 2 days. The buyer, seller and the two agents scurried to get ready for closing. We felt like Mike didn't realize we have steps to do to be prepared for closing, not just him. The best lender is one that provides a good product and good service. Sorry, but I felt like the service was not good.
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