New American Funding Reviews
Review by Tai Leathers for Stephanie Boji
Completed transaction on February 8, 2021
During my refinance, Stephanie disappeared and did not respond to emails or phone calls. When I called the office they told me she was in and on the phone. NAF then asked me to pay to extend my rate lock due to their negligence. This is the third time I have gotten a home loan and by far the worst. I will say when I initially spoke with Stephanie she was transparent and honest when we discussed rates and points. She did talk to me like I was stupid at times but better to assume I know nothing.
Review by Lesa Jagmin for Patrick Rowles
Completed transaction on February 8, 2021
Communication from Patrick and Tina was at best, minimal...nothing was explained to us well...we felt we had to drag out information; Tina was very difficult to understand on the phone; Her emails had poor grammar and most concerning, the emails had incorrect information which made us panic at times. Closing didn't happen when scheduled due to misinformation; was told we would not have a pmt for 2 mos and then it was only 1; just a lot happened and we lost our confidence in Patrick and Tina.
Review by Debjani Mitra for Taylor Winkler
Completed transaction on January 25, 2021
More experience and knowledge is needed to be able to predict potential issues and best course of action. And better crisis management skills could have made our house buying experience a little less chaotic.
Review by Sharon Cobb for Scott Chapman
Completed transaction on January 21, 2021
The latest correspondence was addressed to the wrong names. I mentioned this in a text message and it still was not corrected. We were asked to produce information and forms twice after we had initially sent in all previously requested items. The biggest mistake was when the check that should have been sent to payoff our current loan was, instead, deposited into our checking account by mistake. We had to call the closing attorney’s office to make sure the error was corrected.
Review by Parker Bray for Todd Blake
Completed transaction on January 19, 2021
NA
Review by Susan Daunter for Mariam Jamilahdean
Completed transaction on January 18, 2021
She took over for someone else half way through the process of our refinance. We were not notified of the change. She called us to start the refinance process when we were already in the process of refinancing. The confusion is very unsettling when dealing with something this big.
Review by Ernest Daunter for Mariam Jamilahdean
Completed transaction on January 18, 2021
She took over for someone else half way through the process of our refinance. We were not notified of the change. She called us to start the refinance process when we were already in the process of refinancing. The confusion is very unsettling when dealing with something this big.
Review by Rachel Watkins for Anonymous Anonymous
Completed transaction on January 7, 2021
It took 6 months for my refi to go through. I was told that I wouldn't have to pay an appraisal fee and it could be rolled into my closing costs, so the $400 fee was a massive surprise. Your company approached me to refi, but I was treated like I was from outside the company, requesting items that you should have already had on file. My loan was also lost in August, so had to start all over again. I was doing this to save money during the pandemic!!!!!!!
Smart Moves Start Here.