New American Funding Reviews
Review by Steven Palm for Austin Stebbins
Completed transaction on July 22, 2021
Lots of confusion between senior processor and loan officer. Example woulbe be asking for credit pulls when already had on file. Confusion about how to wire money for closing leading to costly delays and extra costs. Final closing numbers were signficantly different than closing number sent day before. Had to sign extra paperwork after closing because not sent with closing packet. Loan officer not available by phone during closing on weekend. Easily my worst refinance experience.
Review by Vanessa Blondeau for Mychael Fields
Completed transaction on July 19, 2021
It would have been nice to be notified that the person we had dealt with since day 1 no longer worked there. Also, we had to ask questions to find out information instead of being told what was going on. There were delays around every corner towards the end, which is the most stressful time.
Review by Dale Aurich for Joseph Haddad
Completed transaction on July 12, 2021
The problem was not with Joseph. It was with the underwriter asking for things that had little to do with the process. They kept saying this is the last thing we need just to add 5 more documents to drag out the process. If I had to do it over again I would never choose New American Funding. All the people that I had to go to to get the documents I was being asked for commented that they had never been asked for these documents from any other loan applicant. Thinking about using New Funding? RUN
Review by Benjamin Bohn for Mark Esterholt
Completed transaction on July 12, 2021
Poor communication and predatory lending practices. Would not do business with this lender again.
Review by Lisa Contino for Kalee Benowitz
Completed transaction on June 25, 2021
Would have been better had I not been given inaccurate information about the terms of the loan from the beginning (interest rate, type of loan my dwelling qualified for, deadlines for rate lock-in). Would have been better if the agent and others responded to urgent emails in a timely manner. Would have been better if the loan documents did not have so many errors at closing. Would have been better if Kalee had taken responsibility for her mistakes and the stress/inconvenience they caused me.
Review by Gary Griffith for Arnold Garcia
Completed transaction on June 24, 2021
Arnold came on in the last 2 weeks so not all his fault as Nate quit. But this was a refi and I already had my loan with you.?? You sent me 5 letters saying that someone had submitted inquiry into refinancing. The last 2 letters came 6/8 on the same day, really. As smooth as the original loan went this one has been a fiasco.
Review by Donald McDonald for Matt Sandgren
Completed transaction on June 11, 2021
Honestly, once Serei Prak came into the mix, we were very happy with the process. Serei was always timely with responses, was able to communicate firm dates and and very knowledgeable/helpful with any concerns/questions we had. She's a keeper and prior to her guidance, process was a bit confusing and uncertain. thx
Review by Robert Many for Heather Call
Completed transaction on June 3, 2021
Very poor communication, plus either your organization or Heather, not sure which, seemed very disorganized, no sense of urgency and poor execution.
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