New American Funding Reviews

Unorganized operation, better communication would have helped during escrow, hard to deal with 4 different people on all different speeds , don’t know how it happened but somehow a person I never met gave me 445k to buy a condo that’s all that matters.

I have had the opportunity to have houses built in six states, now it is true the houses I had built were custom-built houses and don't not of the type we purchased in your subdivision. As we got closer to what I thought was the closing date the date kept moving it would not have been so confusing except I was coming from another state to make the final walk-through and attend the closing. During the walk through the supervisor told my daughter if she was not satisfied then "don't buy it"

We were unhappy from the service provided by Dave Hohe and NAFINA. Originally I was quoted a low rate (2.79) and signed a loan estimate on that rate. A month later, on the loan commitment date (a week before closing), without any notice, I received by email a form to sign that I agree that my rate will go up to 3.10. No explanations given. Apparently, they either decided not to lock the initial rate (without consulting me) or neglected to lock it. Dave did not take any responsibility for the mistake at any time or try to explain what happened. Dave's response was "it's just $25 a month" (which comes up to $9000 total). Only after we contacted the CEO of the company directly we were able to lower the rate to 2.99, but it was too late in the process to change companies. We were really frustrated from the experience. The eventual closing fees were also higher than originally estimated. The only reason I'm giving 2 stars and not 1 is because his team was courteous and did their job on time, however, I do not recommend.

Eric did not close my loan.But I approached him for my mortgage need. It looks like he does not need more clients by looking at the response I got from him. Initially he hesitated to get me an estimate. But when I contacted him second time by myself some how he got me that. But he never followed up those numbers. I never saw any attempt from him to add a new customer to his portfolio.

My experience with the loan processors was awful. Blythe went on vacation the day after she was assigned to our loan, then someone else picked it up. The lack of communication from both of them left me wondering what was going on with our loan. My questions were not answered the same day on most occasions. Peter was good in the beginning of the process, but that communication also dwindled over time. It was a long frustrating and nerve racking process and I would not recommend this company

We previously worked with new America on a loan and things went much smoother with the prior loan officer. Micheal misplaced almost every document we sent him, didn’t update the paperwork and almost held up our closing except someone else at new America fixed his mistake. He forgot to tell the title company we were approved for the loan and we wouldn’t have closed on the correct day had we not reached out to him to remind him to do his job. We love New America but Micheal is very unorganized.

.

Demonstrate that you value your customers by providing ACCURATE information in a TIMELY fashion. This process took 3 months from my inquiry to closing. Further, departments should communicate more effectively. I do not appreciate the collection calls that I received because sales did not communicate updates on my refi. My loan had closed and the funds had cleared the bank, yet I was receiving collection calls. I’ll go elsewhere next time.