New American Funding Reviews
Review by Samuel Brackin for New Drexler
Completed transaction on November 2, 2023
I bought a 120 day lock and called 60 & 45 days in advance to see if I could buy down and was told I couldn’t. 3 weeks before closing the team seemed to be unaware. 10 days before closing I was told I could buy down which is great and all except it cost $900. I wish I could have bought down 4-5 weeks before and gotten a better interest rate.
Review by Ethel London for New Drexler
Completed transaction on November 2, 2023
Direct and concise information.
Review by Wanda Hill for New Drexler
Completed transaction on November 2, 2023
Communication with everyone involved
Review by Solange Quiller for New Drexler
Completed transaction on November 2, 2023
We had to do a lot of calling and emailing to get information. It seemed like the team members never knew what was going on, only Chris did, but, he was often unavailable. Had the communication been better everything would have been perfect. They were professional and courteous during interactions.
Review by Corey Davis for New Drexler
Completed transaction on November 2, 2023
Chris Drexler's team was great besides a few members. Early in the process it was difficult to contact someone. As time progressed monthly email updates were sent out which was great. Chris did mention a lower interest rate than the one I actually received. The loan processor was terrible! I felt she was aggravating the process and I didn't receive the best loan possible. I dealt with another team with poor results within this company. My agent recommended Chris and his team got it done.
Review by Michelle Pressley for New Drexler
Completed transaction on November 2, 2023
Make sure that all information is shared with customer thoroughly and ensure that all of their questions are answered in a timely manner. Response time for returning customer calls could be better.
Review by Doris Demps for New Drexler
Completed transaction on November 2, 2023
More communication with the buyer, more advice. Service wasnt horrible communicate a little more with the buyer on the progress and status.
Review by Ashley Shannon for New Drexler
Completed transaction on November 2, 2023
I would ask questions through email and would not receive a response. I was asked for information that was already submitted to the personal portal provided by the company. Maybe too many clients and the associates forget who they are dealing with, which confirms that you are not a valued client.
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