New American Funding Reviews

I was happy until I came home yesterday to find that the payoff checks sitting in my driveway, I had discussed 20 or more times that the title company will make the payoff direct to the lender due. I would not need to do anything else. This was misleading and upsetting and contradicted my conversations with the loan officer. 2nd it cost me additional 60 dollars to send the checks out overnight, if I did not overnight them I would accrue additional cost past the payoff date. NAF did not meet my expectations. and I felt mislead. Communication was great during the application process to gain my business which is expected. However when I want to have conversations about the processes and loan details I have an issue Its was hard to get a return call to discuss, I left messages and e-mails. When going through this transaction I expected prompt discussion to take place as needed. NAF did not meet my expectations. I still have not received a reply nor phone call requested about issues I have questions about the checks set to me instead of the lenders, additional cost accrued, was there a tax lien on my property! NAF did not meet my expectations. Johnathan is a nice person we got along fine, suggestion respond to every detail so you will have them covered. Direct customer communication to discuss any detail pleasant or un-pleasant. I closed on 12-29-2023 it is funny that small details come back to bite ya.

Less aggressive sales mentality, more communication when decisions were made and items just popped up on documentation without communication about them.

It was hard to get a response from emails. We asked for updates. Didn't hear anything. I notified twice that my name was wrong on documents. It was still wrong on final documents. I sent email. no response, so I emailed the guy assisting with the loan and got an immediate response and the assistant fixed it. I'm not saying daily updates, but weekly ones would be great. A quick email like. We are still working to get your loan through the application process, feel free to contact me it you have questions. We didn't get that. We contacted because we hadn't heard from anyone and received an automated email saying our loan was denied. We almost went elsewhere because we thought the loan was denied.

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First part of the process went smoothly until it came time to lock in our loan rate. Advisor helping us with this gave us the option to float the rate or lock it in but did not explain in detail how it worked or that the rate could go up a lot higher than it was at currently. They should have guided us to lock it in instead of being okay with us floating it when we are a first time home buyer and don't understand all the little details involved.

Ask only what we need for the loan.

Change appraisal company. I would not recommend you due to the appraisal companies request for ridiculous request for repairs that had nothing to do with the structural integrity of the home.

Lack of disclosure and information about items and services that we, the consumers, had the option to choose and pay for on our own, and then lack of guidance and information as to why powers of attorney were unable to be utilized.