New American Funding Reviews
Review by Micah James Truax for New Fernandez
Completed transaction on September 19, 2024
At one point I could not get ahold of Dylan because he had taken on the workload of a coworker and it felt a little bit inappropriate to be left unguided during such an important thing in my life. Not having that happen would have made it better
Review by Jerry & Dawn Bolock for New Giger
Completed transaction on September 13, 2024
The charges to the client were way to high
Review by Tracy Speaker-Gerstheimer for New Goudeseune
Completed transaction on September 12, 2024
Lack of communication from our loan processor made the process more stressful than it needed to be. If I had to do this over, I would work with a local lender who would communicate directly with our agent. We asked if we could close earlier - were told maybe - then no further communication. We ended up not closing early. If it wasn’t possible to close early, it would have been better to state that directly so we could make arrangements accordingly. Loan processor was not ready for closing time at 10 am and we had to shift to the only open appt later that day. We found this out in the afternoon the day before closing. This meant that we had to reschedule movers at the last minute, but they were not available with that late of notice. On the day of closing, we received documents to e-sign at 10:43 (1 hour and 15 min before closing) however, we were not told we had to e-sign so we showed up to the closing not knowing we had to do this step. Besides, we were doing the final walkthrough at that time. So, we had to e-sign the documents from our phones, but could not read them or review them as the font was so small. I expected to receive a payment booklet or instructions on how to set up auto pay, but have not. All of this could have been avoided if communication were improved.
Review by Mario E. Smith for New Newlon
Completed transaction on September 7, 2024
Better communication.
Review by Manuel Juarez for New Donohue
Completed transaction on September 6, 2024
Communication
Review by DeAnna Hall for New Danielson
Completed transaction on September 1, 2024
Communication was okay in the beginning but near the end was not so great. I have had not so good experiences with several Naf lenders. I make the best of them due to my clients.
Review by Mia James for New Taylor
Completed transaction on August 3, 2024
I had to reach out to get updates from Roy instead of him keeping me up to date.
Review by Anthony Pascual for New Villa
Completed transaction on July 30, 2024
Joseph provided lots of great information and advice in the beginning of the transaction, but then fell off during the process. I felt that I was the one constantly following up with Joseph and the processors for updates. I let him know that I also work in finance/lending, so I don't need lengthy explanations for minor things.
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