New American Funding Reviews

Chad took care of me for the loan definitely because it is done, but communication was definitely less then par to where my loan was push to the breaking point for needing to be extended at the last minute which created tension between me and the banker who funded my construction loan then I was told basically it was on me to push Chad to complete it. Chad got it extended with no fees as far as I know then the closing had the same situation as the construction loan due to no communication or plan then appraisal came back less then the initial appraisal with a new slab and new house which messed up my amounts and interest rate verses what I was emailed. A lot of confusion there! With the closing pushed to the end of its time appraiser requested more work to be done in less then the four days before closing or I was told I won't get the loan. So thank Goodness I had time off to complete that, but Chad had a plan in place to try and help me so that was cool of him. Kudos to him, but I got everything done. I would have shopped around different lenders but being my time was run down to the wire I couldn't so here we are a customer of yours due to constraints out of my control. Chad made it happen though regardless of the other issues he was very helpful in other ways from the beginning up to about midpoint. I feel personally that Chad truly did try to come through with what he told me but due to circumstances that were out of his control ie(Appraisal)that dismissed what he had planned. Now if it wasnt for the timing or lack of timing i might have been able to have other companies look over the appraisal and i probably would have switched companies but like i said it worked out just not in my favor other then getting a loan and a new house which I truly regret doing just in general so it is what it is and is complete. Thank you

The communication was not what I am use to when working with a lender. I was not kept in the loop and had to inform our clients that closing was delayed.

The odds were against me..the bank wanted all cash buyer...people in the industry told dusty in wouldn't close...well..I believe he showed up and showed out!...thanks dusty and your team...the hard work is behind us????

Paul told us it would be ok and we would get the loan and we did! I didn't think it would happen

The last two weeks prior to closing I believe Paul was on vacation as was Elise who was handling paperwork. Paul had no out of office on his email nor did it state who to contact in his absence. Fortunately Elise did.

Jennifer Madrid is awesome when it comes to bringing and selling the process and communication overall!!! But the process that New American funding has is not ideal in this day and age. Very frustrating how many departments and third parties are involved. Not enough communication between them. And to much back and forth between all parties.... STEP UP YOUR GAME NEW AMERICA FUNDING!

there were some times that communication wasnt very good. I honestly think Nancy is probably a great loan officer but she was on vacation during this process. For NAF to require her to still be the main point of contact while she is on vacation is a horrible decision. That means the service lacks and the experience isnt very good. My review is more about NAF as a company than it is about Nancy. She is put into an impossible situation of trying to work a file to closing and enjoy her vacation. That isnt fair to her, her family, her clients or the other parties involved.

Upfront communication about the process and following through on promise to be ready to close early.